Service Support Coordinator (Spare Parts)
Malaysia, Shah Alam
职位福利
工作机会
您的职责和任务：
Job Description
Prepare spare parts quotations and follow up with customers in a timely and professional manner.
Act as a key coordination point for customers on spare parts–related matters, maintaining regular communication and managing expectations.
Execute and manage spare parts order confirmations, ensuring accuracy and completeness.
Raise Purchase Requisitions (PR) in accordance with internal processes and approval requirements.
Apply for and maintain material codes in MDMS to support spare parts transactions.
Support and execute monthly Service Push initiatives in coordination with the service sales team.
Manage and process warranty claims for spare parts, ensuring proper documentation and follow-through.
Ensure timely, proactive, and transparent updates to customers on order status, delivery schedules, and any deviations.
Coordinate closely with internal stakeholders (service sales, service logistics, finance, and field service teams) to ensure smooth spare parts execution.
Maintain accurate customer, quotation, and order data in CRM and related systems.
您的职责和任务：
Professional Requirements
Diploma or Degree in Engineering, Supply Chain, Business, or a related field.
Experience in spare parts coordination, customer service, service operations, or order management is preferred.
Familiarity with CRM, SAP, MDMS, or similar systems is an advantage.
Proficient in Microsoft Office applications.
Strong organizational skills and attention to detail.
Good communication skills with a customer-focused mindset.
Able to manage multiple priorities in a fast-paced service environment.
Personal Profile
Customer-oriented with a strong sense of ownership and accountability.
Structured, reliable, and execution driven.
Proactive communicator who follows through on commitments.
Team player with strong interpersonal skills and the ability to work cross-functionally.
Comfortable operating in a service-driven, fast-paced, and international environment.
Comfortable working in a fast-paced, international environment.
About GEA
GEA 是食品和饮料加工行业最大的供应商之一，它还为许多其他加工行业提供服务。超过 60 个国家/地区的大约 18,000 名员工都为 GEA 的成功做出了重要贡献 – 快来加入我们！我们提供充满趣味和挑战的任务、与国际团队共处的积极工作环境以及在全球性公司成长和发展的个人机遇。
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我们是一家全球工业工程公司，也是世界上食品、饮料和制药等行业最大的系统供应商之一。GEA 在世界各地提供令人振奋且多样化的培训和职业机会。
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GEA 的历史可以追溯到 140 多年前。如今，我们在富有弹性的客户行业开展业务，拥有超过 18,000 名敬业的员工，并与 150 多个国家/地区开展业务。
