Field Service Technician

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

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• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses.

We are seeking a dedicated and customer-focused Field Service Technician to join our Service Group. This position plays a critical role as the front-line ambassador to our customers, providing technical support, troubleshooting, repairs, installations, and training in a wide range of environments. If you enjoy hands-on work, solving problems, and traveling, this role offers an exciting opportunity to contribute directly to customer satisfaction.

Key Responsibilities

• Receive and manage service-related calls from customers.

• Build accurate parts lists for internal and external customers.

• Provide troubleshooting support via phone and email.

• Travel to customer sites (up to 90%) for:

  • Maintenance

  • Repairs

  • Troubleshooting and diagnostics

  • New equipment installation and commissioning

  • Customer training

• Prepare clear and accurate service reports.

• Maintain a positive and professional attitude while representing the company.

• Perform other related duties as assigned.

Requirements

• Thorough understanding of company-supported equipment (training provided).

• Fluent in English with strong communication skills.

• Ability to travel extensively, including occasional weekends.

• Willingness to work long days (up to 16 hours when required).

• Solid knowledge of hand tools, mechanical techniques, and power tools.

• Proficient with computers and basic technical writing.

• Ability to read and interpret schematics, diagrams, and technical manuals.

• Capable of working independently with minimal supervision.

• Valid driver’s license required.

• Strong organizational skills, especially while working onsite.

• Ability to explain complex technical issues to non-technical customers.

Work Environment

• Exposure to regulated chemicals, fumes, odors, and airborne particles.

• Moderate to heavy noise levels depending on the job site.

• Work performed in congested areas with simultaneous activities occurring nearby.

• Frequent work in damp or wet environments.

• Some assignments take place in refrigerated facilities or outdoors.

• Ability to remain calm and professional under pressure.

Physical Demands

• Regular communication with customers and field personnel.

• Frequent walking, standing, or sitting for extended periods.

• Use of hands for computer, phone, and tool operation.

• Occasional lifting and moving of equipment weighing 75+ pounds.

Based on the above-mentioned requirements, candidates for the Field Service Technician position have demonstrated abilities in the following areas:

Profound experience in either of the following trades:

• Mechanical

• Electrical AC & DC

• Millwright

Basic competencies, as demonstrated by:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Respects diversity.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• Initiative - Volunteers readily; Undertakes self-development activities

Interpersonal skills:

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

At GEA, we don’t just offer jobs—we offer opportunities to thrive, grow, and make an impact.

The typical base pay range for this position at the start of employment is expected to be between $26 - $40 per hour.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

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