Uw verantwoordelijkheden en taken:
About the Role
We are looking for a time served experienced Field Service Engineer with a strong focus on ensuring quality service deliverables are met. The candidate will be a self-driven go getter who needs to have a proven technical background i.e., Maintenance / Fitter, Fitter / Turner and have a high level of technical know-how.
As part of the Service Branch team, our Service Engineers are responsible for servicing a wide range of GEA technologies, primarily mechanical equipment for all major dairy factories, water treatment plants, wineries, and breweries all over NZ.
The successful candidate will be based in Christchurch, servicing a broad range of customers with a focus on ensuring delivery of excellent technical customer service.
Roles and Responsibilities:
- Servicing and maintaining a range of GEA technologies at our customer sites (mainly 25kg Packing Machines but not limited to e.g., Atomizers, Homogenizers, and Separators)
- Any necessary remedial or rectification works.
- Performing site trouble shooting with remote support, including actively listening to customers feedback and supporting them to resolve technical issues.
- Actively engaging in preventative maintenance visits and addressing breakdowns (planned and unplanned).
- Performing disassembly, inspection, troubleshooting, repair, and reassembly of highly specialised equipment.
- Producing regular and thorough service reports while maintaining meticulous service records.
- Focusing on continuous improvement, providing feedback, solutions, and initiatives to all key stakeholders.
- Maintaining and improving customer relationships to foster collaboration, ensuring customer satisfaction and loyalty.
- Demonstrating and appreciating safety for self and others in all actions and activities and maintain a general understanding of the health and safety legislation.
Domestic (nationwide) travel as and when required to meet the tasks required for the role. During the winter months, there will be a requirement for overtime. There will also be the need to be on call from time to time to help with afterhours breakdowns.
Uw profiel en kwalificaties:
About You:
- Trade qualification (i.e. fitter / turner or similar) is preferred.
- Minimum of 3 years’ working experience in a mechanical discipline preferably with experience in the food and dairy production industry.
- Strong work ethic coupled with a high attention to detail.
- Strong Mechanical aptitude and ability to interpret and follow service and parts manuals and drawings.
- Quality and pride of workmanship and a willingness to travel.
- A commitment to maintaining high safety standards.
- Outstanding customer service and ability to adjust your style based on the needs of the customer.
- Ability to work independently, unsupervised and as part of a team.
- Excellent communication skills, both verbal and written.
- Proficient in IT and Microsoft Office applications
- A current driver’s license
Over GEA
GEA een van de grootste leveranciers voor de voedselverwerkende industrie en een breed scala van andere verwerkende industrieën. Ongeveer 18.000 werknemers in meer dan 60 landen leveren een belangrijke bijdrage aan GEA’s succes – kom werken bij GEA! Wij bieden interessante, uitdagende taken, een positieve werkomgeving in internationale teams en mogelijkheden voor persoonlijke ontwikkeling en groei in een wereldwijd bedrijf.
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Kom werken bij een topwerkgever
GEA is gecertificeerd als Topwerkgever door het Top Employers Institute van Europa. We scoren hoog op het gebied van leiderschap, etniciteit, integriteit, en duurzaamheid.
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Een wereld van kansen
We zijn een van 's-werelds grootste leveranciers van systemen en componenten voor de voedingsmiddelen-, dranken, farmaceutische industrie en agragrische sector. GEA biedt overal ter wereld spannende en diverse trainings- en carrièremogelijkheden.
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Over GEA
GEA’s historie gaat meer dan 140 jaar terug. Tegenwoordig werken we in veerkrachtige klantensectoren met een toegewijd personeelsbestand van meer dan 18.000 medewerkers en zijn we actief in meer dan 150 landen.
