Uw verantwoordelijkheden en taken:
For our offices Granollers we are currently looking for an Interim Order Management Specialist to manage national accounts.
The main responsibilities are:
- Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
- Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
- Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
- Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
- Order delivery tracking, in coordination with Supply Chain & Logistics
- Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
- Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
- Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
- Management of incidents that arise during each phase of the “order to cash” process until resolution
- Travel management of the technicians and the rest of the colleagues
Uw profiel en kwalificaties:
- Studies in Administration & Finance
- Minimum 2 years of experience in the Back-office department (Order Manager role)
- Training, knowledge, and experience in administration
- Valuable to get experience as part of project management team
- Sensitive leadership personality experienced in leading high performance production organizations
- Spanish (Native)
- English (Advanced); Portuguese would be an asset.
- High performance and result orientation
- Outstanding communication skills
- Convincing personality successfully pushing for results despite facing resistance
- Ability to communicate to with all levels within the organization
We offer:
- Please note: This is an interim role.
- Attractive compensation package aligned with experience and responsibilities.
- Private health insurance plan
- Employee Assistance Program
- Flexible working hours and a hybrid working model (up to two days per week remote).
- 23 days of vacation per year.
- Great work environment as part of a collaborative team
- Continuous internal training and career development opportunities, both nationally and internationally.
- The opportunity to join a company recognized as a Top Employer 2026.
Over GEA
GEA een van de grootste leveranciers voor de voedselverwerkende industrie en een breed scala van andere verwerkende industrieën. Ongeveer 18.000 werknemers in meer dan 60 landen leveren een belangrijke bijdrage aan GEA’s succes – kom werken bij GEA! Wij bieden interessante, uitdagende taken, een positieve werkomgeving in internationale teams en mogelijkheden voor persoonlijke ontwikkeling en groei in een wereldwijd bedrijf.
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We zijn een van 's-werelds grootste leveranciers van systemen en componenten voor de voedingsmiddelen-, dranken, farmaceutische industrie en agragrische sector. GEA biedt overal ter wereld spannende en diverse trainings- en carrièremogelijkheden.
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GEA’s historie gaat meer dan 140 jaar terug. Tegenwoordig werken we in veerkrachtige klantensectoren met een toegewijd personeelsbestand van meer dan 18.000 medewerkers en zijn we actief in meer dan 150 landen.
