Service Sales Manager

The role ensures consistent execution of service processes, strong sales performance, dealer capability development, and an excellent customer experience through a “One Face to the Client” approach. The position serves as a key link between customers, dealers, service teams, production, distribution, and internal business stakeholders.

Service & Hygiene Sales Leadership

• Lead and coordinate Service & Hygiene sales activities across the country within the Farm Technology Division.
• Drive strategic initiatives to accelerate service growth and expand market presence.
• Allocate resources effectively to maximize commercial impact and operational efficiency.
• Define, monitor, and optimize sales targets, KPIs, and performance metrics for the service organization.

Service Operations & Business Growth

• Ensure alignment and performance across all service locations through coordinated execution and standardized processes.
• Drive growth of the Service business, including service contracts, upgrades, spare parts, and hygiene solutions.
• Establish and govern service targets, processes, standards, workflows, and tools across the organization.
• Support the development and execution of the long-term Service Strategy.

Market Intelligence & Operational Excellence

• Monitor market trends, customer needs, and competitive landscape to identify growth opportunities.
• Promote best practices in service delivery, cross-selling, and customer support.
• Drive the implementation of state-of-the-art service processes, methods, and digital tools to enhance efficiency and customer value.

Customer & Stakeholder Management

• Build and maintain strong customer relationships, supporting key account management when required.
• Act as the primary interface between customers, logistics, and distribution for service-related orders.
• Provide both technical and commercial customer support to ensure high service standards.
• Foster a strong “One Face to the Customer” culture across the organization.

Dealer Network Development

• Develop and execute the Service & Hygiene dealer network strategy.
• Identify, onboard, and manage new dealer partners to expand regional coverage.
• Monitor dealer performance and support capability development to ensure consistent service quality.

Commercial & Project Management

• Implement pricing policies and manage project-specific commercial conditions.
• Oversee end-to-end project management for service-related initiatives.
• Manage claim processes and ensure timely and effective resolution.
• Support regulatory registration and compliance processes for biocidal products.

Marketing & Sales Enablement

• Initiate and execute marketing activities that drive Service & Hygiene sales growth.
• Support sales campaigns, customer events, exhibitions, and trade fairs in collaboration with marketing teams and dealer partners

• Excellent communication, negotiation, and relationship building skills. 
• Strong customer focus and problem-solving skills. 
• Proactive, structured, and hands-on approach.
• Degree in Engineering, Agriculture, Business, or a related field (preferred).
• Experience in dairy technologies, agricultural machinery, or similar industries will be an advantage.
• Strong understanding of dairy technologies, service operations, and hygiene product portfolios. 
• Experience in service sales, technical sales, or service management. 
• Ability to manage complex customer needs and provide both technical and commercial guidance. 
• Strategic, analytical, and organizational capabilities.
• High willingness to travel (office work – 20%; business trips – 80%) ​
• Driver license category B. accident-free driving.
• Knowledge of English (B1, B2) - Freely expresses their opinion. Freely writes letters and requests using technical vocabulary
• PC/software skills - MS Office; Advanced PC user, MS Office (Outlook, Word, Excel, Access).