Service Support Coordinator (Spare Parts)

Job Description

• Prepare spare parts quotations and follow up with customers in a timely and professional manner.

• Act as a key coordination point for customers on spare parts–related matters, maintaining regular communication and managing expectations.

• Execute and manage spare parts order confirmations, ensuring accuracy and completeness.

• Raise Purchase Requisitions (PR) in accordance with internal processes and approval requirements.

• Apply for and maintain material codes in MDMS to support spare parts transactions.

• Support and execute monthly Service Push initiatives in coordination with the service sales team.

• Manage and process warranty claims for spare parts, ensuring proper documentation and follow-through.

• Ensure timely, proactive, and transparent updates to customers on order status, delivery schedules, and any deviations.

• Coordinate closely with internal stakeholders (service sales, service logistics, finance, and field service teams) to ensure smooth spare parts execution.

• Maintain accurate customer, quotation, and order data in CRM and related systems.

Professional Requirements

• Diploma or Degree in Engineering, Supply Chain, Business, or a related field.

• Experience in spare parts coordination, customer service, service operations, or order management is preferred.

• Familiarity with CRM, SAP, MDMS, or similar systems is an advantage.

• Proficient in Microsoft Office applications.

• Strong organizational skills and attention to detail.

• Good communication skills with a customer-focused mindset.

• Able to manage multiple priorities in a fast-paced service environment.

Personal Profile

• Customer-oriented with a strong sense of ownership and accountability.

• Structured, reliable, and execution driven.

• Proactive communicator who follows through on commitments.

• Team player with strong interpersonal skills and the ability to work cross-functionally.

• Comfortable operating in a service-driven, fast-paced, and international environment.

• Comfortable working in a fast-paced, international environment.