How quickly can you get your filling and packaging line back up and running?
Keep your filling and packaging operations running at peak performance with GEA RemotePartner. Combining secure remote connectivity, live expert support and data-driven insights, RemotePartner helps resolve issues faster, minimize downtime and optimize equipment performance.
Available as a standalone service or as part of a GEA Service Agreement, GEA RemotePartner gives your team direct access to GEA specialists whenever support is needed.
主动维护和性能保养
GEA Remote Support Filling platform 基于市场领先的技术，使我们能够构建创新的系统，从而为客户提供三种不同级别的远程协助，让他们可以随时且主动联系我们的专业工程师。
GEA Remote Support Filling platform 提供：
- 全天候服务台
- 先进的报告服务
- 主动式数据分析
包含：
- 专门的高级工程师
- 主动连续监控
- 远程访问
- 增强现实连接
- 在智能手机和平板电脑上提供GEA数据
3个级别的支持服务
- 协作式全天候服务台：专门的高级工程师，他们使用增强现实技术连续监控您的工厂并远程访问控制系统（全天候为您的所有生产班次提供）。
- 先进的报告服务：我们生成性能或警报监控报告，根本原因分析（针对每个单个生产批次、班次或定义的时间段），以进行预测性维护和总体设备有效性(OEE)监控。
- 主动式数据分析：利用工程师库来分析工厂报告和数据，确定可优化性能并消除不合规格参数的可能措施。这可以包括在必要时通过电话咨询工厂经理以讨论设备性能。
GEA Remote Support Filling platform 架构
借助数据分析，我们能够确定工厂的弱点，并就如何尽快预防和解决任何问题提供专家建议，从而优化您的生产率和效率。
对这些功能感兴趣的客户还可以安排每周、每两周或每月一次电话会议，讨论提高生产力所需的报告和纠正措施。
拜访现场
尽管使用了现代通信技术，但有时人机交互仍可带来优势。在某些情况下，我们会提供现场支持。我们的专家将在您的工厂或设施中分享他们的知识、最佳实践解决方案，甚至数据趋势，并在微笑和握手间解决您的问题。
您的优势概览：
- 主动协助可快速识别灌装机的任何问题并提供快速故障排除。
- 性能保养可通过数据分析进行，确认可优化性能的补救措施，重置超出范围的参数，并采取预防或纠正措施。
- 效率报告可立即提供易于理解的洞察力，从而了解灌装机的运行状况，并确定影响了整体性能的参数或因素。
How GEA RemotePartner works
GEA RemotePartner connects your operators with GEA experts through secure remote technologies, enabling faster diagnostics, real-time collaboration and continuous performance improvement.
Remote Access: Secure remote connectivity to your equipment allows GEA specialists to diagnose issues, troubleshoot remotely and restore production quickly while reducing the need for on-site visits.
Remote Support: Using a smartphone or tablet, operators can connect directly with GEA experts through live video support, enabling real-time guidance and faster problem resolution.
Remote Access: Secure remote connectivity to your equipment allows GEA specialists to diagnose issues, troubleshoot remotely and restore production quickly while reducing the need for on-site visits.
Remote Support: Using a smartphone or tablet, operators can connect directly with GEA experts through live video support, enabling real-time guidance and faster problem resolution.
Why choose GEA RemotePartner
- Reduce unplanned downtime through faster issue resolution
- Gain direct access to GEA technical expertise
- Improve equipment availability and operational reliability
- Lower maintenance, travel and service costs
- Increase productivity through faster troubleshooting
- Detect potential issues before they impact production
Flexible support tailored to your needs
Help Desk Support
24/7 or 8/5 access to experienced GEA specialists for troubleshooting, secure remote diagnostics, connectivity monitoring and live video assistance.
Advanced Reporting
Turn operational data into actionable insights with detailed performance reporting, alarm analysis, root cause investigations and Overall Equipment Effectiveness (OEE) reporting.
Proactive Data Analytics
Move from reactive maintenance to continuous improvement through ongoing data analysis, expert recommendations and regular performance review meetings that help optimize efficiency, reliability and productivity.Keep your filling and packaging line performing at its best
GEA RemotePartner combines secure connectivity, expert support and proactive analytics to help maximize uptime, improve equipment reliability and continuously optimize the performance of your filling and packaging operations.
Whether you need immediate technical assistance or long-term performance optimization, GEA RemotePartner helps keep your production running efficiently, reliably and with confidence.
