Internal Sales Co-ordinator - Service Sales
United Kingdom, Milton Keynes
职位福利
工作机会
您的职责和任务：
Quotations & Orders
Create spare parts quotations and modification quotes.
Receive customer orders, check against quotations, and issue order acknowledgements.
Request technical support when needed and ensure all technical checks are completed.
Follow up quotations within required timelines.
Set up spare part numbers when necessary.
Process sales orders in SAP through to invoicing within 24 hours of receipt.
Observe customer requirements as stated on orders.
Review order statuses regularly to ensure timely delivery.
Run and action SAP spares backlog reports.
Identify and action orders ready for invoicing through SAP reports.
Customer & Internal Communication
Handle customer queries within required timeframes.
Liaise with internal service teams and suppliers (UK and abroad).
Arrange transport in line with customer requirements and cost expectations.
Carry out occasional customer visits, factory/site visits, and attend GEA meetings.
Provide holiday and sickness cover for Spare Parts and other admin roles.
Picking, packing, and arranging shipment of small parts for urgent breakdown orders.
Pricing, Credit & Finance
Request approval for price anomalies or special pricing.
Liaise with Credit Control regarding exceeded credit limits, new customer setups, or customers on stop.
Initiate new customer setups.
Resolve invoice queries and dispatch invoices per customer requirements.
Support the Finance team on spare-parts–related issues.
Returns & Purchasing
Manage spare parts returns, including issuing credits/return notes and ensuring correct approvals.
Create purchase orders to support parts orders, including gaining approval for non-GEA purchases.
CRM, Documentation & Admin
Update CRM with quotations, orders, and activity in support of Service Sales campaigns.
Maintain Import/Export folders and spreadsheets.
Check shared mailboxes for quotation requests, orders, technical enquiries, and account enquiries.
Redirect mailbox items to relevant departments when appropriate.
File documentation according to agreed procedures.
Support FHT (Food solutions) team with administration as required.
Assist with ad-hoc tasks and provide support to colleagues.
Support annual stock takes.
Participate in bank holiday and Christmas cover on a rota basis.
您的职责和任务：
Educated to at least GCSE level
Strong Microsoft Office skills
SAP experience - (essential)
Experience in spares order handling, administration, and processing (essential)
Experience dealing with customers at various levels
Experience working in a diverse office environment
Ability to liaise with people at all levels
Excellent communication skills across all media
Keen eye for detail
Flexible and proactive approach
Ability to work under pressure
关于GEA
GEA 是食品和饮料加工行业最大的供应商之一，它还为许多其他加工行业提供服务。超过 60 个国家/地区的大约 18,000 名员工都为 GEA 的成功做出了重要贡献 – 快来加入我们！我们提供充满趣味和挑战的任务、与国际团队共处的积极工作环境以及在全球性公司成长和发展的个人机遇。
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GEA 的历史可以追溯到 140 多年前。如今，我们在富有弹性的客户行业开展业务，拥有超过 18,000 名敬业的员工，并与 150 多个国家/地区开展业务。
