Automation Support During Services
- Execute automation-related tasks during preventive and corrective maintenance of filling and packaging machines.
- Diagnose and resolve issues related to PLC logic, HMI interfaces, sensors, actuators, servo/drive systems, and communication networks.
- Perform software adjustments, parameter tuning, and functionality testing.
Startup & Commissioning Activities
- Support automation commissioning of filling equipment after overhauls, rebuilds, upgrades, or major service interventions.
- Validate machine sequences, interlocks, safety circuits, and system integration with upstream/downstream equipment.
- Ensure machines reach rated performance, efficiency, and quality KPIs.
Troubleshooting & Technical Support
- Provide on-site and remote troubleshooting to minimize downtime and ensure production continuity.
- Conduct root‑cause analysis and implement corrective actions to prevent recurring automation failures.
Documentation & Reporting
- Prepare service reports, findings, and recommended actions after each intervention.
- Update and maintain machine configurations, software backups, and technical documentation.
- Communicate technical information clearly to customers and internal stakeholders.
Customer Interaction & Technical Guidance
- Provide technical guidance to operators and maintenance personnel regarding automation systems.
- Train customer staff on proper use, troubleshooting, and basic diagnostics of filling automation.
- Represent the company professionally on-site, ensuring customer satisfaction.
Compliance, Safety & Quality
- Follow corporate safety procedures, lock-out/tag-out (LOTO), and risk assessments during all interventions.
- Ensure all automation modifications comply with internal standards and customer requirements.
- Promote continuous improvement and operational excellence during field activities.
Collaboration & Coordination
- Work alongside mechanical, electrical, and process engineers to ensure aligned service execution.
- Coordinate with project teams for upgrades, retrofits, and complex service events.
- Escalate critical issues to central engineering when required.