GEA Service level agreements | Streamlining your operation with digital innovation

Why Choose a GEA Service Agreement

Tailored maintenance and parts planning
Every plant is unique. That’s why we engineer maintenance and parts plans for each machine - aligned with your production profile, operating intensity, and preferences. You receive timely interventions and the right parts, exactly when needed. Our Service Agreement App enables our Sales Representatives to configure a customized plan with you in just 30 minutes.
Protect uptime with genuine OEM parts
GEA original parts ensure perfect fit, preserve product quality, and maintain machine performance. We conduct annual reviews of your spare parts inventory to anticipate long-lead items and offer express delivery when time is critical.
Expert support when it matters most
From day one, you gain direct access to GEA specialists. With RemotePartner, many issues are resolved remotely, quickly and securely, without the need for on-site visits. This reduces downtime, lowers service costs, and minimizes travel-related emissions. Our expert services and training programs empower your teams to apply best practices and maximize equipment performance.
Proactive maintenance powered by digital insight
GEA technicians perform targeted inspections and develop asset-specific maintenance plans based on technology, age, and usage. Integrated InsightPartner condition monitoring provides performance transparency, alerts, and actionable data - enabling smarter, earlier interventions.

GEA RemotePartner | Remote operational support for your food production

Maximizing availability

Availability begins with foresight. Customized maintenance plans, genuine parts, and rapid response minimize unplanned downtime. InsightPartner and RemotePartner offer continuous visibility and fast resolution, while express delivery ensures critical components arrive on time. The result: higher uptime, smoother changeovers, and reliable deliveries.

Boosting productivity

Productivity thrives when people, processes, and equipment are in sync. InsightPartner delivers real-time performance views, alerts, and analytics to guide optimal settings and faster changeovers. GEA experts apply these insights on-site - streamlining processes, eliminating bottlenecks, and coaching your teams to improve OEE, throughput, and yield without compromising quality or safety.

Advanced sustainability

Sustainability means measurable performance. Utility monitoring identifies savings in consumption; optimized service intervals extend component life. Combined with GEA original spare parts and precise maintenance, you reduce energy, water, and waste - while maximizing asset longevity. It’s good for the planet and your bottom line.

Choose from pre-configured packages and tailor them to your needs

Starter Packages - Partner with us from the start
A solid foundation with priority hotline access, RemotePartner support, defined response times, and a baseline GEA maintenance plan with parts recommendations. Add InsightPartner for full performance transparency, alerts, and early intervention capabilities.
Care Packages - Professional maintenance support
Building on Starter, Care includes scheduled preventive maintenance, inspections, condition checks, and calibration by GEA technicians. You also receive optimization support and long-lead parts planning tailored to your application - enhancing reliability for critical assets.
Performance Packages - Yield optimization
Performance Packages offer exclusive expert services such as training, consulting, application support, and machine optimization. These outcome-based contracts are designed to improve production yield and overall equipment effectiveness. Please contact your local GEA office to confirm availability in your region.

Extend any package with capabilities that match your priorities

Enhance digital visibility with advanced InsightPartner analytics. Strengthen reliability with energy monitoring and early fault detection. Improve responsiveness with RemotePartner coverage and express delivery or defined response times. For maximum readiness, add breakdown parts packages for rapid repairs or condition-based parts aligned to actual wear and asset health.

GEA InsightPartner data-driven insights for food production

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Have we sparked your interest?

Boost your service level with our Service Agreements program for GEA food processing and packaging equipment.

Would you like to learn more? Download the brochure or get in contact directly with GEA.

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Смежные продукты

GEA food forming plates – different forming plate sets

GEA InsightPartner® for food processing and packaging equipment

By providing instant access to real-time equipment data, InsightPartner helps food processors manage their production better. Our cloud-based solution provides advanced analytics and comprehensive insights based on continuous data monitoring.

GEA RemotePartner for food processing and packaging equipment

GEA RemotePartner combines digital machine access and remote support to help you swiftly identify the root cause of any equipment issue and get instant assistance from GEA experts. The result: faster issue diagnostics and resolution, enhanced machine performance, greater efficiency and minimal downtime.

GEA First Aid Kits

В сфере упаковки для пищевых продуктов производительность имеет первостепенное значение. Высокоскоростные гастрономические и упаковочные системы должны функционировать безупречно, чтобы обеспечивать максимальную производительность. Незапланированные простои недопустимы, поэтому важно поддерживать оборудование в работоспособном состоянии.

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Аналитика GEA

Прорыв, изменивший технологию сушки распылением

В 1976 году инженеры компании NIRO, приняв вызов со стороны конкурентов, переосмыслили возможности сушки распылением. В итоге их идея воплотилась в многоступенчатой сушилке MSD. Спустя пятьдесят лет тот же самый основополагающий принцип помогает превращать жидкости в порошки, которые используются для производства продуктов питания первой необходимости и важнейших лекарственных препаратов по всему миру. Опыт компании MSD формировался десятилетиями благодаря инженерным знаниям, глубокому пониманию потребностей клиентов и постоянному развитию. Это история инноваций, оказавших долгосрочное влияние.

Beyond the machine: unlocking better plant performance

Не только оборудование: повышение эффективности работы предприятия

Эффективное оборудование не является автоматической гарантией эффективности всего предприятия. Реальные улучшения часто начинаются с того, что мы перестаем ограничиваться рассмотрением отдельных единиц оборудования и начинаем вникать в то, как технологические процессы, энергетические системы и эксплуатационные решения влияют друг на друга. Этот комплексный подход позволяет выявить возможности, которые в противном случае могли бы остаться незамеченными.

How a valve reshapes the way food and drinks are made

Как клапан меняет подход к производству продуктов питания и напитков

На предприятиях по производству продуктов питания и напитков клапаны, как правило, приводятся в действие с помощью сжатого воздуха. GEA Hydract® Actuation Technology обеспечивает привод клапанов с помощью воды в замкнутом контуре с цифровым управлением. Результатом стал клапан, который можно точно зафиксировать в нужном положении и регулировать с высокой точностью. Это обеспечивает снижение энергопотребления и повышение уровня контроля.

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Add appeal to your product with GEA food forming plates

Eye-catching and appetizing - forming adds appeal and character to your food products. Mouth-watering burgers, meat replacement products, fresh fillets and trendy whole muscle foods – neither of these products would come to life without forming. GEA forming machines give you a competitive edge to improve variety, capacity and yield.

Variety in shape and form

You can choose from an extensive range of food forming plates that complement your forming machine. If you need to stand out even more, we can help you create customized three-dimensional forms. Whatever the ingredients, recipe or product size, a GEA solution can provide a huge variety of shapes and forms.

Precision engineered for maximum yield

The original GEA FormPlates make every gram of your product count. Nothing beats quality when it comes to minimizing give-away and optimizing the shape, quality and portion weight of your formed products. GEA food forming plates are precision matched to the tolerance and design of your forming machine. A 100 mm burger will be exactly 100 mm, and the shape and quality will be as you expect it to be: perfect. Genuine GEA FormPlates boost yield and contribute to your profitability by virtually eliminating smearing.

Focus on form, yield and economy

Efficient designs, built for accurate shaping and portion weight
Lightweight, durable construction for reliable, long-life operation
Forming plates can be exchanged quickly for true production versatility
Certificated for highest level of hygiene
Supreme forming quality

Extensive choice of food forming plate material

GEA FormPlates are available in five different materials, ranging from cost effective PE (in white or blue) for short runs and shape tests, to the durable PremiumForm for extreme forming quality and very long production runs. Together we can find the best choice to fit your application needs, production requirements or budget.

Food forming the GEA way

GEA takes the lead in food forming technology to meet any customer's need. GEA formers portfolio is designed to offer food processors Variety, capacity, yield, versatility, hygiene, sustainability and above all, product quality. Whether you want to improve your forming equipment with GEA Knockout E-series or original GEA FormPlates, GEA service organization and team of application specialists can support you all the way.

Технологический центр GEA в Бакеле по испытанию решений для пищевой промышленности

Технологический центр в Бакеле

Испытайте перед тем, как инвестировать!

Хотите подтвердить предварительные расчеты, экспериментировать и внедрять инновации, не рискуя нарушить повседневный производственный процесс? Наш технологический центр по испытанию решений для пищевой промышленности в Бакеле, Нидерланды — это именно то место, куда вам непременно следует обратиться. Более того — наши двери всегда открыты, даже удаленно!

GEA MultiFormer формует веганский продукт

Формирование методов GEA

Решение трудной задачи по производству высококачественной формованной продукции с помощью решений компании GEA

Создание продуктов идеальной формы может быть настоящим пазлом: необходимо идеальным образом совместить и установить каждый элемент, чтобы сложилась вся картинка.

GEA Food Now

Узнайте первыми

Будьте в курсе последних новостей, познакомьтесь с новыми продуктами и узнайте экспертные мнения об оборудовании и технологиях GEA для пищевой промышленности и системах упаковки.