Internal Sales Co-ordinator - Service Sales
United Kingdom, Milton Keynes
Benefícios do cargo
Вакансия
Ваши обязанности и задачи:
Quotations & Orders
Create spare parts quotations and modification quotes.
Receive customer orders, check against quotations, and issue order acknowledgements.
Request technical support when needed and ensure all technical checks are completed.
Follow up quotations within required timelines.
Set up spare part numbers when necessary.
Process sales orders in SAP through to invoicing within 24 hours of receipt.
Observe customer requirements as stated on orders.
Review order statuses regularly to ensure timely delivery.
Run and action SAP spares backlog reports.
Identify and action orders ready for invoicing through SAP reports.
Customer & Internal Communication
Handle customer queries within required timeframes.
Liaise with internal service teams and suppliers (UK and abroad).
Arrange transport in line with customer requirements and cost expectations.
Carry out occasional customer visits, factory/site visits, and attend GEA meetings.
Provide holiday and sickness cover for Spare Parts and other admin roles.
Picking, packing, and arranging shipment of small parts for urgent breakdown orders.
Pricing, Credit & Finance
Request approval for price anomalies or special pricing.
Liaise with Credit Control regarding exceeded credit limits, new customer setups, or customers on stop.
Initiate new customer setups.
Resolve invoice queries and dispatch invoices per customer requirements.
Support the Finance team on spare-parts–related issues.
Returns & Purchasing
Manage spare parts returns, including issuing credits/return notes and ensuring correct approvals.
Create purchase orders to support parts orders, including gaining approval for non-GEA purchases.
CRM, Documentation & Admin
Update CRM with quotations, orders, and activity in support of Service Sales campaigns.
Maintain Import/Export folders and spreadsheets.
Check shared mailboxes for quotation requests, orders, technical enquiries, and account enquiries.
Redirect mailbox items to relevant departments when appropriate.
File documentation according to agreed procedures.
Support FHT (Food solutions) team with administration as required.
Assist with ad-hoc tasks and provide support to colleagues.
Support annual stock takes.
Participate in bank holiday and Christmas cover on a rota basis.
Ваш профиль и квалификация:
Educated to at least GCSE level
Strong Microsoft Office skills
SAP experience - (essential)
Experience in spares order handling, administration, and processing (essential)
Experience dealing with customers at various levels
Experience working in a diverse office environment
Ability to liaise with people at all levels
Excellent communication skills across all media
Keen eye for detail
Flexible and proactive approach
Ability to work under pressure
Ability to work as part of a team
Ability to work on own initiative
Hybrid role: 3 days per week in the office (non-negotiable)
About GEA
Компания GEA — один из крупнейших поставщиков технологических решений для пищевой промышленности, а также для многих других отраслей. Примерно 18 000 сотрудников в более чем 60 странах вносят значительный вклад в успех GEA — приходите и присоединяйтесь к ним! Мы предлагаем интересные и сложные задачи, благоприятную рабочую среду в международных командах и возможности для личного развития и роста в глобальной компании.
Связанные вакансии
Карьера в компании GEA
Присоединяйтесь к топовому работодателю
Компания GEA сертифицирована Top Employers Institute как топовый работодатель Европы. Мы получили высокие оценки за лидерство, соблюдение принципов деловой этики, а также устойчивое развитие.
Карьера в компании GEA
Мир возможностей
Мы являемся глобальной компанией в сфере производственных технологий и одним из крупнейших в мире поставщиков систем для пищевой промышленности, производства напитков, фармацевтики и многих других отраслей. Компания GEA предлагает интересные и разнообразные возможности обучения и карьерного роста по всему миру.
Карьера в компании GEA
О компании GEA
История компании GEA насчитывает более 140 лет. Сегодня мы работаем в устойчивых отраслях промышленности, в которых занято более 18 000 сотрудников, и ведем бизнес более чем в 150 странах.
