Vos responsabilités et vos tâches :
We are looking for a Service Technical Support Engineer to join our team in Alcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role.
Key Responsibilities
- Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.
- Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.
- Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.
- Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.
- Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.
- Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service.
- Support delivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required.
- Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.
- Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.
Votre profil et vos qualifications :
- Bachelor's Degree in Engineering (Mechanical Engineering preferred).
- Previous experience in industrial or engineering environments is a strong advantage.
- Proven operational experience with SAP, particularly in Quotations, Order management, Deliveries, Returns, Billing
- Fluent Spanish and English, both written and spoken. Additional European languages are considered a strong asset.
- Familiarity with logistics and invoicing workflows.
- High attention to detail and data accuracy, particularly in master data management.
- Ability to manage multiple priorities in demanding environments.
- Strong organizational, communication, and stakeholder management skills.
- Customer-centric, service-oriented, and results-driven mindset.
- Commitment to continuous improvement and operational quality.
We offer:
- Attractive compensation package aligned with experience and responsibilities
- Private health insurance plan
- Employee Assistance Program
- Flexible working hours and a hybrid working model (up to two days per week remote)
- 23 days of vacation per year
- Great work environment as part of a collaborative team
- Continuous internal training and career development opportunities, both nationally and internationally
- The opportunity to join a company recognized as a Top Employer 2026
À propos de GEA
GEA est un des premiers fournisseurs de l’industrie agroalimentaire et d’un vaste éventail d’autres industries de process. Ses quelques 18 000 collaborateurs dans plus de 60 pays contribuent largement au succès de GEA : rejoignez-les ! Nous proposons des tâches intéressantes et stimulantes, un environnement de travail positif dans des équipes internationales et des opportunités de développement personnel et d’évolution dans une entreprise mondiale.
Emplois connexes
Opportunités de carrière chez GEA
Rejoignez un employeur de référence
GEA est certifié « Top Employer » (Meilleur employeur) en Europe par le Top Employers Institute. Nous sommes très bien notés dans, en particulier, les catégories Leadership, Éthique et Intégrité, et Développement durable.
Opportunités de carrière chez GEA
Un monde de possibilités
Nous sommes une société internationale de génie industriel et l’un des plus premiers fournisseurs de systèmes au monde pour les secteurs de l’alimentation, des boissons et des produits pharmaceutiques, et de nombreuses autres industries. GEA offre des opportunités de carrière et de formation extrêmement diversifiées et intéressantes dans le monde entier.
Opportunités de carrière chez GEA
À propos de GEA
GEA doit son visage actuel à l’évolution qui est la sienne depuis plus de 140 ans. Nous opérons aujourd’hui dans des secteurs résilients avec plus de 18 000 collaborateurs engagés et travaillons avec plus de 150 pays.
