Technical Support Engineer
United Kingdom, Warminster
Avantages sociaux
Offre d’emploi
Vos responsabilités et vos tâches :
With the continued success of GEA Milking Systems, we are looking for a Technical Support Engineer to join our Farm Technologies UK team.
This is a varied, field-based role supporting our advanced Automated Milking Systems (AMS) and Dealer Network. The position combines working from home with travel, predominantly across the South of the UK, although UK-wide travel and occasional overnight stays will be required.
Joining GEA means becoming part of one of the world’s leading engineering companies, working with innovative technology within the dairy farming industry.
Reporting to the Senior Manager of Technical Support, you will:
Provide technical support to our Dealer Network and customers using GEA AMS robotic milking systems and associated equipment.
Assist in the development, coordination, and delivery of technical training programmes for both the Dealer Network and internal teams
Diagnose and resolve technical issues, escalating to GEA HQ Support where necessary along with accurate and detailed descriptions of the issue
Communicate technical issues and solutions across the UK Technical Team and produce relevant technical bulletins and guidance for GEA and the Dealer Network
Support new AMS projects from pre-installation through to commissioning, ensuring equipment is installed to GEA standards.
Provide ongoing technical support to Dealers and customers following installation.
Translate customer requirements into technical solutions and liaise with relevant teams on installation plans.
Deliver training to AMS customers, enabling them to fully understand the system and maximise its functionality, value, and benefits.
Maintain accurate project documentation and reporting in line with company requirements.
Assess risks and ensure compliance with GEA quality, health, safety and environmental (QHSE) standards.
Votre profil et vos qualifications :
We are looking for a practical, technically minded engineer with strong problem-solving skills and a customer-focused approach.
You will ideally have:
A mechanical and/or electrical engineering background with relevant technical qualifications.
Strong electrical, mechanical and pneumatic knowledge.
Excellent troubleshooting and fault-finding skills.
Strong IT skills, including Microsoft Office and the ability to work with specialist software systems.
The ability to read engineering drawings and electrical schematics and interpret diagnostic data.
Good organisational and reporting skills, with the ability to work methodically and meet deadlines.
Strong written and verbal communication skills and the ability to build effective relationships with Dealers, customers and colleagues.
A proactive approach and the ability to work independently as well as part of a team.
A good understanding of workplace Health & Safety requirements.
Flexibility to travel throughout the UK and stay away from home when required.
Experience within agricultural or dairy engineering and an understanding of dairy farming would be advantageous but is not essential.
À propos de GEA
GEA est un des premiers fournisseurs de l’industrie agroalimentaire et d’un vaste éventail d’autres industries de process. Ses quelques 18 000 collaborateurs dans plus de 60 pays contribuent largement au succès de GEA : rejoignez-les ! Nous proposons des tâches intéressantes et stimulantes, un environnement de travail positif dans des équipes internationales et des opportunités de développement personnel et d’évolution dans une entreprise mondiale.
Emplois connexes
Opportunités de carrière chez GEA
Rejoignez un employeur de référence
GEA est certifié « Top Employer » (Meilleur employeur) en Europe par le Top Employers Institute. Nous sommes très bien notés dans, en particulier, les catégories Leadership, Éthique et Intégrité, et Développement durable.
Opportunités de carrière chez GEA
Un monde de possibilités
Nous sommes une société internationale de génie industriel et l’un des plus premiers fournisseurs de systèmes au monde pour les secteurs de l’alimentation, des boissons et des produits pharmaceutiques, et de nombreuses autres industries. GEA offre des opportunités de carrière et de formation extrêmement diversifiées et intéressantes dans le monde entier.
Opportunités de carrière chez GEA
À propos de GEA
GEA doit son visage actuel à l’évolution qui est la sienne depuis plus de 140 ans. Nous opérons aujourd’hui dans des secteurs résilients avec plus de 18 000 collaborateurs engagés et travaillons avec plus de 150 pays.
