Back

Trade press release

GEA Remote Eye Wear: real-time support, anywhere in the world

Created
12 Jun 2018
For plant inspections, to provide support during commissioning and in the event of technical problems, GEA has developed GEA Remote Eye Wear. Thanks to state-of-the-art technology, it offers customers virtual real-time support by a GEA service technician via remote access. As a result, response times are shortened and travel costs are almost completely avoided.
Remote Eye Wear from GEA: real-time assistance, anywhere in the world
GEA Remote Eye Wear offers customers virtual real-time support by a GEA service technician. (GEA)

GEA Remote Eye Wear offers customers virtual real-time support by a GEA service technician. (GEA)

Thanks to its integrated high-resolution camera and reliable microphone, GEA Remote Eye Wear offers a wide range of bidirectional functions such as "listening", "speaking" or "chatting". It is also possible to "transmit" and "edit" images. By projecting images onto the GEA Remote Eye Wear screen, repairs, process optimizations or inspections can be carried out at Internet speed.

The information is streamed live via WiFi interface so that machine operators can send and receive it in real time. Documents and records can be sent by the back office support or requested by the service technician. 

GEA Remote Eye Wear offers immediate practical help and tips from industry experts for troubleshooting. (GEA)

GEA Remote Eye Wear offers immediate practical help and tips from industry experts for troubleshooting. (GEA)

However, fast response times in the event of technical problems are not the only advantage of GEA Remote Eye Wear. In addition, production times can be maximized and operating costs reduced by identifying improvement potential and performing plant optimization. 

GEA Remote Eye Wear is available as part of a GEA Service Level Agreement. The scope of delivery includes the corresponding Remote Eye Wear glasses, a battery charger, a registration QR code, microphone, headphones, access point router and the complete documentation.

“Making Science Work.” – GEA at ACHEMA: hall 4.0, booth F46

Media Relations

GEA Group Aktiengesellschaft

Peter-Müller-Str. 12
40468 Düsseldorf
Germany

Tel +49 211 9136-0

About GEA

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. The international industrial technology group specializes in machinery and plants as well as advanced process technology, components and comprehensive services.

With more than 18,000 employees, the group generated revenue of more than EUR 4.6 billion in fiscal year 2020. A major focus is on continuously enhancing the sustainability and efficiency of customers’ production processes. GEA plants, processes and components help achieve significant reductions in carbon emissions, plastic use and food waste in production worldwide. In this way, GEA makes a decisive contribution toward a sustainable future, fully in line with its corporate philosophy of “engineering for a better world.” GEA is listed in the German MDAX and the STOXX® Europe 600 Index, and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices.

Stay in touch with GEA innovations and stories by signing up for news from GEA.

Sign up

We are here to help! With just a few details we will be able to respond to your inquiry.

Contact us