Your responsibilities and tasks
- Prepare and manage sales quotations, pricing calculations, and technical-commercial clarifications for spare parts, repairs, maintenance, and service-related activities.
- Manage Order Desk activities, including order processing, purchase order placement, commercial approvals, order tracking, delivery coordination, invoicing, payment follow-up, and the management of customer claims and returns to ensure timely resolution.
- Coordinate end-to-end logistics activities, including shipment planning, tracking inbound and outbound shipments, and liaising with GEA factories to ensure timely order execution and delivery performance.
- Prepare, verify, and maintain import/export documentation in compliance with customs regulations, customer requirements, and company procedures.
- Coordinate with GEA factories, suppliers, and internal stakeholders to ensure timely execution of orders and customer requirements.
- Monitor order backlog and proactively follow up with customers, suppliers, and GEA sites to support timely order conversion and delivery performance.
- Review customer contracts, terms and conditions, and provide operational support to the Service Sales team in day-to-day business activities.
- Administer ERP and CRM systems (SAP, C4C, or equivalent) and maintain accurate customer, order, service, and installed-base records.
- Prepare and maintain reports, forecasts, backlog analyses, and business performance metrics to support management decision-making and operational planning.
- Monitor outstanding receivables and coordinate with Finance to support timely collections and cash flow management.
- Act as the primary point of contact for customers regarding quotations, order status, deliveries, and service-related inquiries.
- Contribute to continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.
Your profile and qualifications
- Minimum 2-5 years of experience in order management, customer service, logistics coordination, spare parts operations, or service support within an industrial or engineering environment.
- Experience working with ERP and CRM systems such as SAP, C4C, or similar platforms.
- Good understanding of import/export regulations, shipping documentation, and international logistics processes.
- Proficiency in Microsoft Office applications, particularly Excel.
- Good financial understanding of invoicing, receivables, and payment follow-up, with strong problem-solving and coordination skills.
- Highly organized, accurate, and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
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Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
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A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
