Commercial Service Sales Support BU Pharma

• Provide technical and commercial support to Customers and Back Office teams, acting as a key interface between Sales, Service and internal stakeholders.

• Prepare and follow up commercial proposals for spare parts, service level and maintenance agreements, health checks, upgrades and retrofits.

• Manage warranty cases in coordination with internal departments and factories.

• Support maintenance planning activities and spare parts identification for customer sites.

• Handle order confirmations and ensure accurate processing within internal systems.

• Follow up on deliveries, coordinating with logistics and customers to ensure timely execution.

• Perform internal and external administrative follow-up related to service and sales activities.

• Actively support the promotion of spare parts, retrofit and service solutions to customers.

• This role will act as a key interface between Service, Sales and customers, with the potential to grow into a more commercial-facing position over time.

• Degree in Engineering, or experience in a related technical field, preferably Mechanical Engineering.

• Junior professional in technical and commercial support roles, preferably within the pharmaceutical or industrial manufacturing industry.

• Solid communication, interpersonal and presentation skills, with the ability to interact professionally with both internal stakeholders and external customers.

• Strong organizational and analytical skills, capable of managing multiple tasks and priorities in a structured manner.

• Ability to work independently while collaborating effectively within cross-functional teams.

• Service-oriented mindset, with a proactive and solution-driven approach to problem solving.

• Fluent Spanish and professional working proficiency in English; Portuguese is considered a plus.

• Strong customer focus, with the ability to understand customer needs and translate them into effective internal actions.

• Proactive attitude towards spare parts, retrofit and service sales promotion.

• Willingness to travel occasionally (up to 10%) for customer visits, site activities or internal coordination.

• High level of ownership and accountability, with a collaborative and team-oriented mindset.

• Ability to work closely with Sales and Service teams to support market awareness and business development initiatives.

We offer:

• Attractive compensation package with flexible remuneration options (e.g. restaurant tickets, nursery)

• Private health insurance plan

• Employee Assistance Program

• Flexible working hours and the option for remote work (two days per week)

• 23 days of vacation per year

• Great work environment as part of a collaborative team

• Continuous internal training and career development opportunities, both nationally and internationally

• The opportunity to join a company recognized as a Top Employer 2026