产品新闻

New Fast Lane Service for GEA separators significantly shortens repair times

01 Jul 2019

Following a series of optimization measures at its Center of Excellence (COE) in Oelde, GEA has already began significantly reducing the general repair times of its separators. Infrastructure and organizational improvements, as well as the appointment of an Assessment Coordinator, have enabled numerous synergies, resulting in inspection and repair times being reduced by up to 40% worldwide. For particularly urgent cases, GEA is now offering a Fast Lane Service, which enables affected separators to be repaired in less than 10 days, depending on the requirements.

GEA Fast Lane Service for separators

The new Fast Lane Service for GEA Separators enables repairs in less than 10 days

Even the short-term breakdown of a separator can, in worst-case scenarios, halt the entire production which can result in heavy economic losses for companies. Such situations require quick analysis and repair. In most instances, the separator must be transported to a certified GEA workshop to ensure authorized repair by the original manufacturer, which includes the necessary safety tests. Shipment, reporting, repair, inspection and return require a certain time frame, which can be bridged via bowl rentals or spare parts – however, this is not always the optimal solution for customers. GEA has therefore developed a Fast Lane Service for particularly urgent repairs, which are handled by a dedicated team who take care of these prioritized requests. These employees work alongside GEA’s regular diagnostic and repair service teams, but have the advantage of being able to exclusively handle prioritized cases more quickly. The Fast Lane Service is offered for separators in all application areas with a surcharge based on bowl diameter.

The Fast Lane offer is currently limited due to capacity and time considerations. For this reason, a small steering team will decide on the urgency of each repair based on diverse criteria. Once a repair is prioritized, the operational team takes over the order, managing the entire process which includes cooperating with the specialist departments as well as arranging for the dispatch of parts and repaired machines – reducing overall lead times by up to 80%.

With its considerable reduction in repair times and optional Fast Lane offer, GEA has achieved an important improvement in its service which is a clear plus for customer satisfaction.

Media Relations

GEA Group Aktiengesellschaft

Peter-Müller-Str. 12


40468

Düsseldorf


Germany

+49 211 9136-0

About GEA

GEA 是食品加工行业及众多工业领域的领先供应商之一,2019 年的销售总额约达 49 亿欧元。

作为国际技术集团,我们专注于机械制造,生产运营,工艺技术及其设备组件。 GEA 为各种终端用户市场的复杂生产流程提供可持续的能源解决方案,并提供全面的服务组合。集团在长期持续增长的食品和饮料行业的收入约占其总收入的 70%。截至 2018 年 12 月 31 日,集团的全球员工已超过 18,500 人。GEA 在其业务领域中是市场和技术领导者。GEA 是德国 MDAX 上市公司(G1A,WKN 660 200),拥有 STOXX® Europe 600 指数和优选的 MSCI 全球可持续发展指数。
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