工作机会
We are seeking a highly motivated Service Engineer based in Medan to provide technical service, troubleshooting, maintenance, and commissioning support for Separators, Decanters, and Homogenizers across customer sites. The role requires strong expertise in both mechanical systems and automation/control systems, ensuring maximum equipment performance, reliability, and customer satisfaction.
您的职责和任务：
Technical Service & Troubleshooting
- Diagnose and resolve mechanical, electrical, and automation-related issues on Separators, Decanters, and Homogenizers.
- Perform preventive maintenance, corrective maintenance, and emergency breakdown support.
- Conduct root cause analysis (RCA) and recommend corrective actions to prevent recurring equipment failures.
- Support equipment installation, commissioning, start-up, and performance optimization.
- Perform vibration analysis, alignment checks, bearing replacement, seal replacement, and other mechanical service activities.
- Troubleshoot PLC, HMI, instrumentation, sensors, actuators, VFDs, and control systems.
- Ensure equipment operates according to OEM specifications and customer requirements.
Customer Support
- Provide technical consultation and training to customers' maintenance and operational teams.
- Prepare service reports detailing performed work, findings, recommendations, and spare parts requirements.
- Build and maintain strong relationships with customers to ensure high levels of service satisfaction.
- Respond promptly to customer service calls and emergency breakdown requests.
Planning & Documentation
- Plan and execute field service activities efficiently and safely.
- Identify spare parts requirements and support quotations for service activities.
- Maintain accurate service records and documentation.
- Ensure compliance with company quality, safety, and environmental standards.
Health, Safety & Compliance
- Adhere to company HSE policies and site safety regulations.
- Conduct risk assessments before performing service work.
- Ensure safe execution of mechanical and electrical troubleshooting activities.
您的职责和任务：
Education
- Bachelor's Degree or Diploma in: Mechanical Engineering Mechatronics Engineering Electrical Engineering Automation Engineering or related technical disciplines
Experience
- Minimum 3-5 years of field service experience in industrial equipment, preferably: Separators Decanters Homogenizers Pumps Compressors Process equipment within Food, Dairy, Beverage, Palm Oil, Chemical, or Pharmaceutical industries
Technical Competencies
- Strong mechanical troubleshooting skills involving rotating equipment.
- Knowledge of bearings, seals, lubrication systems, motors, gearboxes, and drive systems.
- Experience with PLCs, HMIs, VFDs, field instrumentation, and industrial automation systems.
- Ability to read and interpret mechanical drawings, P&IDs, electrical schematics, and automation diagrams.
- Familiarity with vibration monitoring, condition monitoring, and predictive maintenance techniques.
- Experience in commissioning and start-up activities is highly preferred.
Personal Attributes
- Strong analytical and problem-solving skills.
- Customer-oriented with excellent communication skills.
- Ability to work independently and manage field service assignments.
- Willingness to travel extensively across Sumatra and other regions when required.
- Fluent in Bahasa Indonesia and basic English communication skills.
Key Performance Indicators (KPIs)
- Service response time
- First-time fix rate
- Equipment uptime improvement
- Customer satisfaction
- Service quality and safety compliance
- Preventive maintenance completion rate
关于GEA
GEA 是食品和饮料加工行业最大的供应商之一，它还为许多其他加工行业提供服务。超过 60 个国家/地区的大约 18,000 名员工都为 GEA 的成功做出了重要贡献 – 快来加入我们！我们提供充满趣味和挑战的任务、与国际团队共处的积极工作环境以及在全球性公司成长和发展的个人机遇。
GEA 是一个对所有申请者一视同仁的雇主。因此，不论年龄、性别、种族、肤色、宗教、世界观、国籍、遗传、残疾、性别认同、婚姻状况、性取向、退伍军人身份或适用法律要求的任何其他受保护特征，申请者都会平等的被纳入考量。我们欢迎残疾申请者，并且将会特别考虑具有同等资格的残疾申请者。
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