Customer Service Intern
United States of America, Frisco
职位福利
工作机会
您的职责和任务：
GEA Group, located in Frisco, TX, is searching for a Customer Service Intern to join our Team! We are seeking a detail‑oriented and customer‑focused Intern to support our team with order management, customer communication, and related administrative tasks. This role will assist with quote creation, freight calculation, returns processing, and spare parts order status management, while ensuring an exceptional customer experience.
This role is for 20-30 hours a week, and we are flexible regarding schedule. We would like this individual to be able to work year-round if possible.
Responsibilities:
Quote & Order Support
Create quotes for non‑assigned customers (excluding top 20 accounts).
Assist with converting approved quotes into sales orders once trained and proficient.
Freight Management
Add freight charges to all direct-ship and Canadian orders.
Locate shipment tracking information using the FedEx website.
Calculate freight costs based on shipment weight and dimensions.
RMA (Return Merchandise Authorization) Processing
Collect all required information to initiate RMA requests.
Submit RMA requests for approval and enter approved RMAs into the system.
Monitor RMA progress and communicate updates as needed.
Spare Parts Order Status
Review each line item on spare parts orders to determine estimated delivery times, tracking details, and delivery confirmations (POD).
Customer Communication
Deliver outstanding service via phone and email.
Provide timely, accurate responses to customer inquiries.
Maintain a sense of urgency regarding customer satisfaction and follow‑through.
Other Duties
Perform additional administrative or customer support tasks as assigned.
您的职责和任务：
Profile And Qualifications:
Currently enrolled in a Business-related program
Proficient in all Microsoft Office applications (Outlook, Excel, Word, etc.).
Ability to learn and work within the company’s ERP system (SAP) for order entry and processing.
Demonstrated sense of urgency related to sales support and customer satisfaction.
Strong written and verbal communication skills.
Strong organizational skills with high attention to detail.
Ability to work onsite in the Frisco, TX office Monday through Thursday 20-30 hours per week.
The typical base pay range for this position at the start of employment is expected to be between $19.00 - $26.00 per hour. GEA Group has different base pay ranges for different work locations within the United States.
The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
#Engineeringforthebetter
关于GEA
GEA 是食品和饮料加工行业最大的供应商之一，它还为许多其他加工行业提供服务。超过 60 个国家/地区的大约 18,000 名员工都为 GEA 的成功做出了重要贡献 – 快来加入我们！我们提供充满趣味和挑战的任务、与国际团队共处的积极工作环境以及在全球性公司成长和发展的个人机遇。
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