Field Service Team Lead
Service
United States of America, Janesville
United States of America, JanesvilleApril 30 2026
Full time
Permanent
职位福利
具有竞争力的薪资和奖金计划
持续的员工发展（在线学习和项目）
免费志愿者日
您的职责和任务：
Supervisory Responsibilities:
- Oversee day to day administrative functions of the Field Service team, including PTO, timecard and expense approval, as well as documentation and safety compliance.
- Work with Service scheduler, ensuring efficient routing and assignment of technicians based on skillset, geography, and priority.
- Review completed service reports for accuracy and adherence to departmental standards.
- Support onboarding, training, and mentoring of new Field Service Technicians.
- Assist with performance feedback by providing field insights to management.
- Provide administrative oversight of afterhours troubleshooting, ensuring proper escalation paths, technician rotation compliance, and consistent customer communication.
Essential Duties/Responsibilities:
- Field Service Technician
- Perform installation, maintenance, troubleshooting, and repair of equipment at customer sites.
- Provide technical expertise and on site customer support.
- Support after hours troubleshooting, including phone support and emergency service guidance, to ensure customer uptime and continuity.
- Document all service activities accurately, including work performed, parts used, expenses, timecards and follow up actions.
- Ensure customers have all necessary critical spares, to prevent any unplanned downtime.
- Schedule Optimization and Customer Engagement
- Optimize daily and weekly service schedules to maximize technician utilization and minimize travel and expenses.
- Drive continuous improvement in service planning, workflow efficiency, and customer satisfaction.
- Track and analyze scheduling KPIs (utilization, response time, on‑time arrival, job completion rate).
您的职责和任务：
- 3–5 years of experience as a Field Service Technician or equivalent technical role.
- Strong technical troubleshooting and repair skills, including remote and after hours support.
- Excellent organizational, administrative, and communication abilities.
- Ability to balance fieldwork with supervisory and administrative responsibilities.
- Strong customer service orientation and problem solving skills.
- Previous leadership or mentoring experience.
- Experience in dispatching, scheduling, or service coordination..
- Familiarity with CRM/ERP or service scheduling platform – preferred.
关于GEA
GEA 是食品和饮料加工行业最大的供应商之一，它还为许多其他加工行业提供服务。超过 60 个国家/地区的大约 18,000 名员工都为 GEA 的成功做出了重要贡献 – 快来加入我们！我们提供充满趣味和挑战的任务、与国际团队共处的积极工作环境以及在全球性公司成长和发展的个人机遇。
GEA 是一个对所有申请者一视同仁的雇主。因此，不论年龄、性别、种族、肤色、宗教、世界观、国籍、遗传、残疾、性别认同、婚姻状况、性取向、退伍军人身份或适用法律要求的任何其他受保护特征，申请者都会平等的被纳入考量。我们欢迎残疾申请者，并且将会特别考虑具有同等资格的残疾申请者。
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GEA 的历史可以追溯到 140 多年前。如今，我们在富有弹性的客户行业开展业务，拥有超过 18,000 名敬业的员工，并与 150 多个国家/地区开展业务。
