Digital Product Manager

Strategy, Vision & Roadmap

• Lead the product vision and multi-quarter roadmap for assigned digital solutions, aligned with APAC growth priorities, customer value and market needs.
• Prioritise initiatives to focus investment on the highest-value customer and commercial opportunities.
• Define product scope, dependencies and integration requirements, including cybersecurity and platform considerations.
• Partner with Sales leadership to ensure product priorities reflect market demand, pipeline opportunities and growth objectives.
• Maintain a transparent roadmap balancing strategic innovation with continuous improvement, aligned with the global digital product portfolio and technology roadmap.

Discovery & Product Definition

• You will lead customer, partner and internal stakeholder discovery to validate problems worth solving, define value propositions and set measurable outcomes.

• Translate insights into clear product requirements: problem statements, target users/personas, value propositions and success metrics.
• Define and maintain a prioritised backlog with high-quality user stories and acceptance criteria to enable predictable delivery.
• Align stakeholders early on scope, constraints and success metrics to minimise rework and accelerate decision-making.
• Conduct market and competitive analysis to inform product direction and prioritisation.

Delivery, Release & Operational Readiness

• Partner with Engineering, UX/UI and Data/Analytics to deliver enhancements iteratively using agile methods (e.g., Scrum/Kanban) with clear sprint/iteration goals.
• Own release scope and sequencing; manage dependencies, risks and trade-offs across multiple countries to achieve timely delivery.
• Ensure operational readiness: documentation, support model, service and sales enablement readiness, integration requirements, data quality and cybersecurity expectations.
• Coordinate testing, UAT and rollout plans (including localisation where required) to drive consistent adoption and a high-quality customer experience.

Go-to-Market, Sales Enablement & Performance

• Define success metrics (KPIs/OKRs) and monitor performance across adoption, customer value, pipeline influence and commercial outcomes.
• Partner with regional Sales leadership to drive opportunity development and adoption, equipping frontline teams with clear messaging, demos, use cases and value propositions.
• Support strategic sales opportunities through product expertise, solution positioning, demos and customer value articulation; translate capabilities into proposals and business cases.
• Analyse pipeline performance, win-rates and adoption trends to inform improvements, and partner with Service/Customer Success to ensure long-term customer value.

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems or a related field (or equivalent experience).
• 5+ years in digital product management (or product owner/BA with clear product ownership) delivering customer-facing or operational digital products.
• Demonstrated ownership of product strategy, roadmap and end-to-end lifecycle (discovery → build → launch → adoption).
• Strong backlog management: writing user stories, defining acceptance criteria, and partnering with engineering to deliver iteratively (Scrum/Kanban).
• Experience leading discovery and validation (problem framing, hypothesis testing, prototype feedback) and translating insights into requirements.
• Data-literate: ability to define KPIs/OKRs, interpret dashboards and use evidence to prioritise (e.g., funnels, adoption, support drivers); excellent English and strong stakeholder management in a matrix, multi-country environment.
• Strong commercial acumen and confidence supporting launches and adoption (enablement, demoing, proposal inputs); tools literacy (nice to have): Jira/Azure DevOps, product documentation tools, and analytics dashboards (e.g., Power BI)