Support & Customs Coordinator

This role is responsible for ensuring the smooth, compliant, and efficient movement of goods between suppliers and customers, covering all import and export activities for GEA Farm Technologies UK.

Import & Export Management

• Manage all import and export processes for GEA FT UK, including new equipment and spare parts

• Book freight, arrange deliveries/collections, and resolve issues or delays affecting customer shipments.

• Handle warranty, damaged goods, and other returns to suppliers.

• Liaise with freight forwarders and agents acting as GEA’s customs intermediaries, ensuring full compliance with GEA guidelines and UK customs requirements.

Documentation & Compliance

• Prepare complete import/export documentation packs (Commercial Invoice, Packing List, C88, E2, DEVD, Valuation details, Certificates of Origin, etc.) in line with internal procedures and international regulations.

• Create and manage export certificates (EUR1, ATR, Certificate of Origin) following HMRC rules.

• Issue import customs clearance instructions and arrange correction of any incorrectly submitted data within 14 days.

• Respond to HMRC information requests and ensure adherence to changing regulations, laws, and customs procedures.

• Maintain accurate logistics master data in SAP.

Financial Coordination

• Coordinate with Finance to support timely payments to freight forwarders and prevent clearance delays.

• Approve duty, VAT, and other import/export charges.

• Obtain monthly MSS data and support Finance with VAT and Duty reconciliations.

• Review freight forwarder charges regularly and escalate any concerns.

Process Management & Internal Support

• Work with the Technical team to assign/update commodity codes.

• Develop, document, and continuously improve import/export processes.

• Serve as the internal subject-matter expert on all import/export matters.

• Provide general administrative support as required.

• Experience in import/export operations and customs compliance (UK/EU).

• Strong knowledge of HMRC regulations, documentation, and customs procedures.

• Familiarity with freight forwarding, logistics processes, and customs intermediaries.

• Competent in SAP or similar ERP systems.

• Excellent attention to detail, accuracy, and problem-solving skills.

• Strong communication and coordination skills with suppliers, freight partners, and internal teams.

• Ability to work under pressure, manage deadlines, and handle multiple shipments at once.

• Proficient in MS Office, particularly Excel.