Team Leader Order Handling

At GEA Bakery, we are seeking a dynamic and forward‑looking individual to join our organization as Team Leader Order Handling – Torrebelvicino.
Reporting to the Service Department Manager, the successful candidate will:

• Lead and coordinate the plant Order Handling team, ensuring operational efficiency and high standards of quality.
• Oversee and manage the complete order lifecycle, ensuring accuracy, timeliness, and compliance with internal processes.
• Act as a key interface with multiple functions (Service, Engineering, Logistics, Sales, Procurement, Finance) to ensure seamless information flow and maximum customer satisfaction.
• Support the continuous growth of the business by identifying opportunities for process optimization, efficiency improvements, and value-driven solutions.

How you’ll make an impact

• Lead team activities to ensure efficient, accurate, and customer‑centric Order Handling operations.
• Analyze Order Handling workflows and processes, identifying gaps and implementing operational best practices.
• Collaborate with Region and Countries teams to harmonize procedures and align order‑handling activities with global strategies.
• When required, conduct plant or customer site visits to monitor needs, order status, and operational issues.
• Translate customer requirements into clear, timely, and technically coherent Order Handling activities.

Expected outcomes

• A streamlined, accurate, and customer‑oriented Order Handling process.
• Business growth enabled by efficient and reliable order management.

• Increased customer satisfaction through clear communication, consistent timelines, and strong cross‑functional coordination.

What sets you up for success

• Solid experience in Order Handling, Technical Customer Service, Service Sales, or Technical Support, ideally in industrial or food processing equipment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal teams.
• Understanding of plant engineering, machinery, and production processes.
• Fluent in Italian and English; additional languages are an advantage.
• Strong proficiency in SAP is highly recommended.
• Strong negotiation, analytical, and problem‑solving abilities.
• Independent, proactive, and customer-oriented mindset.
• Demonstrated leadership capabilities, with experience in team coordination and strategic thinking.
• University degree in a technical or commercial field (engineering preferred).

What We Value

• Respectful and collaborative interactions across all organizational levels.
• Ability to simplify complex technical matters and present clear, actionable solutions.
• Passion for innovation and openness to change.
• A practical, hands‑on approach to customer service, supported by a solid technical foundation.

Ready to engineer a better world with us?

Apply today and let’s build something extraordinary together.