Service Sales Support

As a Service Sales Support, you will play a crucial role in our department, serving as the essential link between our customers and our internal operations. Your main responsibility will be to efficiently and effectively manage the spare parts business, which is vital for the continuous operation and success of our customers in the dairy, beverage, and home and personal care (HPC) markets.

You will be part of a dynamic team that drives growth and customer satisfaction through the timely and accurate provision of spare parts, thereby ensuring the uninterrupted operation of their industrial facilities.

You will be the key point of contact for coordinating and facilitating spare parts needs across various locations, thus optimizing the global supply chain and strengthening our relationships with customers worldwide. This position will provide you with the opportunity to develop strategic skills in sales and services while directly contributing to the success and expansion of our company.

Key Responsibilities:

• Quoting spare parts and components requested by customers, ensuring the accuracy and competitiveness of the offers.
• Analyzing customer spare parts consumption patterns to identify upselling opportunities and additional sales strategies.
• Collaborating closely with the sales team to ensure proper responses to customer requests and meet delivery deadlines.
• Entering and managing sales and service orders in the SAP system.
• Maintaining accurate records of quotations, orders, and sales activities in the CRM to facilitate tracking and reporting.
• Participating in team meetings and effectively communicating relevant information to all involved departments.
• Supporting the resolution of issues related to sales orders, deliveries, and invoicing, ensuring customer satisfaction at all times.

Required Qualifications & Experience:

• University degree in Engineering, Business Administration, or a related field.
• At least 5 years of experience in service sales, commercial enablement, or service product management—preferably in an industrial, capital equipment, or technology environment.
• Experience in launching and scaling strategic initiatives across multiple countries.
• Fluent in English and Spanish

Required skills:

• Technical knowledge: Ability to understand the technical aspects of GEA’s products and services, as well as the Food and Beverage industry in general.
• Sales skills: Proven experience and ability in closing sales and achieving business goals. Ability to identify sales opportunities and turn them into successful deals.
• Effective communication: Excellent verbal and written communication skills in Spanish and, possibly, other languages relevant to the target market. Ability to clearly and persuasively communicate the benefits of GEA’s products and services.
• Customer relations: Ability to build and maintain strong customer relationships, understanding their needs and offering value-added solutions. Ability to effectively manage customer expectations and ensure their satisfaction.
• Autonomy and organizational skills: Ability to work independently and manage time and tasks efficiently. Organizational skills to maintain accurate records of sales activities and meet established deadlines.
• Negotiation: Ability to negotiate favorable business terms with customers and close profitable deals for GEA. Ability to diplomatically resolve conflicts and reach mutually beneficial solutions.
• Customer orientation: A customer-focused approach, with a strong commitment to meeting their needs and exceeding expectations. A proactive attitude to anticipate customer needs and offer preventive and proactive solutions.