Project & Service Support Engineer
Malaysia, Shah Alam
Prestaciones laborales
Oportunidad de trabajo
Sus responsabilidades y tareas:
Main Responsibilities:
· Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
- Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
· Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
· Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
· Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
· Commercial: Creates standard quotation for project/service quotation as needed by the division
Key Knowledge & Skills:
- Basic technical knowledge of mechanical and/or electrical engineering systems, preferably related to industrial equipment and service operations.
- Understanding of service and project execution workflows, including planning, scheduling, and coordination activities.
- Knowledge of warranty processes, service documentation, and basic ISO quality system requirements.
- Familiarity with service management systems (e.g. SAP FSM) and ticketing workflows is an advantage.
- Strong skills in documentation control, record keeping, and preparation of technical and project-related documents.
- Good coordination and communication skills to work with service engineers, project teams, and internal stakeholders.
- Ability to handle a hybrid role involving both administrative and technical responsibilities.
- Basic troubleshooting capability to provide 2nd‑level technical support under guidance.
- Willingness and flexibility to travel to site occasionally when required.
Su perfil y calificaciones:
Profile And Qualifications
· Diploma/Degree in Mechanical, Electrical, or Mechatronics Engineering (or equivalent).
- 1–3 years of experience in industrial equipment servicing is an advantage;
- Willingness to support occasional site activities
- Possess a valid driving licence and own transport,
- Certification in Project Management (PMP or CAPM) is an advantage
- Familiarity with SAP system software (e.g. service, project, or logistics modules) is an advantage.
Acerca de GEA
GEA es uno de los mayores proveedores para la industria alimentaria y de bebidas, y para una gran variedad de otros sectores de procesos. Aproximadamente 18.000 empleados en más de 60 países contribuyen al éxito de GEA —¡únete a ellos! Ofrecemos ofertas de trabajo interesantes, un ambiente de trabajo positivo en equipos internacionales, además de oportunidades de crecimiento y desarrollo personal en una empresa global.
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GEA está certificada como Top Employer por el Top Employers Institute de Europa. Tenemos altas puntuaciones en Liderazgo, Ética e Integridad y Sostenibilidad.
Empleo en GEA
Un mundo de oportunidades
Somos una empresa global de ingeniería industrial y uno de los mayores proveedores mundiales de sistemas para los sectores alimentario, de bebidas y farmacéutico, entre muchos otros. GEA ofrece interesantes y diversas oportunidades profesionales y de formación en todo el mundo.
Empleo en GEA
Acerca de GEA
El legado de GEA se remonta a más de 140 años. En la actualidad, operamos en industrias sólidas y con una fuerza laboral de más de 18.000 empleados, y realizamos negocios en más de 150 países.
