Oportunidad de trabajo
Sus responsabilidades y tareas:
The Service Technician covers service execution (field service) across the different BUs of the Division. He/she is responsible for executing the area's strategy and providing reliable country/cluster service execution. The company is seeking an experienced Technical Service Engineer to ensure delivery of top-quality service execution within the BU.
- Serve as the first point of customer contact for service execution.
- Execute maintenance work, planned services, and breakdown services.
- Execute and support installation, supervision, commissioning, maintenance, and training on-site.
- Search for solutions to customer issues within the GEA network (BUs, Factories).
- Achieve set targets on service deliverables, KPIs, and service revenues.
- Operate in partnership with service sales engineers, service technicians, and other team members to identify "up-sell" and "cross-sell" opportunities to maximize revenue and improve the overall customer experience.
- Documentation and Reporting: Prepare rigorous technical service reports (FSR – Field Service Reports), critical spare parts lists, handover certificates, and traceability records within corporate systems (SAP).
- Advanced Troubleshooting and Technical Support: Diagnose complex mechanical, hydraulic, pneumatic, and electrical failures during operation by interpreting P&IDs, electrical schematics, and detailed engineering drawings (GD&T and ISO symbology).
- Installation and Commissioning: Lead the on-site mechanical installation, laser alignment, electrical/control connections, and initial startup of complex rotating and industrial equipment (disc stack separators, decanters, progressive cavity pumps, process valves, and associated control systems).
- Preventive and Predictive Maintenance: Perform on-site mechanical audits and diagnostics, evaluating vibrations, temperatures, component wear, and critical tolerances to prevent catastrophic failures.
Su perfil y calificaciones:
- University degree in one of the main Engineering fields.
- Minimum of 3 years of relevant Technical Service or Maintenance experience.
- Strong technical service and maintenance knowledge.
- Excellent written and verbal communication skills for drafting executive technical reports.
- Autonomy, logistical organization capabilities, and adaptability to unforeseen field contingencies.
- Strong customer orientation and problem-solving skills under pressure in demanding industrial environments.
- Venezuelan citizenship desired.
Working Conditions and Role Context
- Travel Availability: High availability for frequent domestic and international travel (primarily across Venezuela) to carry out commercial visits with a technical approach to customers and perform field service.
- Location: Based in Bogotá (GEA Andean and Central America Cluster Workshop in Funza).
- Environment: Direct work within industrial production plants.
Acerca de GEA
GEA es uno de los mayores proveedores para la industria alimentaria y de bebidas, y para una gran variedad de otros sectores de procesos. Aproximadamente 18.000 empleados en más de 60 países contribuyen al éxito de GEA —¡únete a ellos! Ofrecemos ofertas de trabajo interesantes, un ambiente de trabajo positivo en equipos internacionales, además de oportunidades de crecimiento y desarrollo personal en una empresa global.
Por qué unirse a GEAReach out to us
Empleos relacionados
Empleo en GEA
Únete a un top employer
GEA está certificada como Top Employer por el Top Employers Institute de Europa. Tenemos altas puntuaciones en Liderazgo, Ética e Integridad y Sostenibilidad.
Empleo en GEA
Un mundo de oportunidades
Somos una empresa global de ingeniería industrial y uno de los mayores proveedores mundiales de sistemas para los sectores alimentario, de bebidas y farmacéutico, entre muchos otros. GEA ofrece interesantes y diversas oportunidades profesionales y de formación en todo el mundo.
Empleo en GEA
Acerca de GEA
El legado de GEA se remonta a más de 140 años. En la actualidad, operamos en industrias sólidas y con una fuerza laboral de más de 18.000 empleados, y realizamos negocios en más de 150 países.
