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Creating services that matter

Unlock your full potential with performance partnership

We elevate Service by delivering value that extends well beyond the equipment life cycle. Together with you we develop targeted services that demonstrably boost your performance. We focus on your goals: the increase of availability, productivity and sustainability – enabled by digitalization.

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Our Service Value Promise

We deliver service solutions for the entire life cycle of your plant and equipment.
Partnering with you, we strengthen your continued performance through our dedicated service expertise.

The result: Comprehensive services beyond routine maintenance that unlock your full potential.

GEA Service – Performance Partnership – Value Promise

Enhancing Availability. Boosting Productivity. Driving Sustainability. To unlock your full potential.

Performance Partnership

Our enhanced value promise to our customers built on three pillars, enabled by digitalization.

Enhancing Availability

Minimize downtime with proactive maintenance strategies and innovative technology to boost uptime and ensure smoother production.

Boosting Productivity

Optimize efficiency through process improvement, staff training and leveraging data-driven insights to maximize your production potential.

Performance Partnership – Sustainability

Driving Sustainability

Reduce environmental impact, improve resource-efficiency and extend machine lifespans with tailored solutions and expert support.

Enabled by digitalization

Optimize and automate your processes
Gain insights for early problem solving
Identify untapped opportunities
Make data-based decisions – anytime and anywhere

How you can benefit from GEA’s Performance Partnership

With digital solutions, skilled professionals and a reliable quality of service that is tailored to your needs, we will succeed in reaching your goals together.

Reduce Total Cost of Ownership

Performance Partnership – Accountability for performance

Get more accountability for delivered performance

Performance Partnership – Increased sales

Increase sales by optimizing capacity and resource utilization

Performance Partnership – More time for value creation

Gain more time to manage your value-creating core processes

Performance Partnership Cases and Solutions

Our service approach is not only geared towards the needs of the present, but also anticipates the challenges of the future.

Featured customer case

Boosting growth and efficiency with Remote Support and Service Agreements

Actual Service Agreement example – large customer in UK:
From milk reception to finished product including automation remote support and obsolescence reporting.

Featured service solution

GEA InsightPartner® Blu-Red Care

GEA InsightPartner® Blu-Red Care is a digital solution operating on machine data as well as on GEA’s expertise on refrigeration systems and processes. It increases the transparency on machine operation, provides relevant data to pre-clarify, avoids annunciations and pro-actively noties about upcoming problems based on trends of data.

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Featured service offer

Extended Life Services secure long-term customer relationship with sustainable solutions

Optimally coordinated service throughout the entire life cycle of a GEA centrifuge: All necessary steps of a high-quality and efficient repair are carried out in our certified and continuously audited repair workshops and can be traced in detail. To avoid bottlenecks in your production, you can access over 450 rental bowls and scrolls as well as over 300 exchange bowls and scrolls. All our workshops are certified in accordance with DIN EN ISO 9001 and a specially trained product safety officer monitors compliance with our high-quality standards at each location.

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Unlock Performance Partnership with the power of digitalization

Through our Performance Partnership approach, we are committed to being more than just a supplier, we aim to be your trusted partner every step of the way. By leveraging the latest digitalization tools and insights, we ensure your production processes are not only optimized but also sustainable and resilient. Together, we unlock the full potential of your operations, tackling challenges with data-driven solutions and a shared commitment to excellence.

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GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.

GEA is listed in the German MDAX and the STOXX® Europe 600 Index and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices.

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