Enter into a partnership with GEA
Service Agreements for Food Processing & Packaging
Choose a long-term partner who keeps your operations running at peak performance. With our Service Agreements, you benefit from the optimal mix of accessing GEA expertise, digital intelligence, and personalized care. Designed to maximize uptime, enhance productivity, and support your sustainability goals.
Why Choose a GEA Service Agreement
- Tailored maintenance and parts planning
Every plant is unique. That’s why we engineer maintenance and parts plans for each machine - aligned with your production profile, operating intensity, and preferences. You receive timely interventions and the right parts, exactly when needed. Our Service Agreement App enables our Sales Representatives to configure a customized plan with you in just 30 minutes. - Protect uptime with genuine OEM parts
GEA original parts ensure perfect fit, preserve product quality, and maintain machine performance. We conduct annual reviews of your spare parts inventory to anticipate long-lead items and offer express delivery when time is critical. - Expert support when it matters most
From day one, you gain direct access to GEA specialists. With RemotePartner, many issues are resolved remotely, quickly and securely, without the need for on-site visits. This reduces downtime, lowers service costs, and minimizes travel-related emissions. Our expert services and training programs empower your teams to apply best practices and maximize equipment performance. - Proactive maintenance powered by digital insight
GEA technicians perform targeted inspections and develop asset-specific maintenance plans based on technology, age, and usage. Integrated InsightPartner condition monitoring provides performance transparency, alerts, and actionable data - enabling smarter, earlier interventions.
Maximizing availability
Boosting productivity
Advanced sustainability
Choose from pre-configured packages and tailor them to your needs
- Starter Packages - Partner with us from the start
A solid foundation with priority hotline access, RemotePartner support, defined response times, and a baseline GEA maintenance plan with parts recommendations. Add InsightPartner for full performance transparency, alerts, and early intervention capabilities. - Care Packages - Professional maintenance support
Building on Starter, Care includes scheduled preventive maintenance, inspections, condition checks, and calibration by GEA technicians. You also receive optimization support and long-lead parts planning tailored to your application - enhancing reliability for critical assets. - Performance Packages - Yield optimization
Performance Packages offer exclusive expert services such as training, consulting, application support, and machine optimization. These outcome-based contracts are designed to improve production yield and overall equipment effectiveness. Please contact your local GEA office to confirm availability in your region.
Extend any package with capabilities that match your priorities
Enhance digital visibility with advanced InsightPartner analytics. Strengthen reliability with energy monitoring and early fault detection. Improve responsiveness with RemotePartner coverage and express delivery or defined response times. For maximum readiness, add breakdown parts packages for rapid repairs or condition-based parts aligned to actual wear and asset health.
Learn more
Have we sparked your interest?
Boost your service level with our Service Agreements program for GEA food processing and packaging equipment.
Would you like to learn more? Download the brochure or get in contact directly with GEA.
Related Products
GEA InsightPartner® for food processing and packaging equipment
By providing instant access to real-time equipment data, InsightPartner helps food processors manage their production better. Our cloud-based solution provides advanced analytics and comprehensive insights based on continuous data monitoring.
GEA RemotePartner for food processing and packaging equipment
GEA RemotePartner combines digital machine access and remote support to help you swiftly identify the root cause of any equipment issue and get instant assistance from GEA experts. The result: faster issue diagnostics and resolution, enhanced machine performance, greater efficiency and minimal downtime.
GEA First Aid Kits
In the food packaging industry, performance is paramount. High-speed slicing and packaging systems must function flawlessly to maximise productivity. Any unscheduled downtime is unacceptable, so it’s essential that you keep your equipment healthy.
Downloads
GEA Insights
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Thermoforming has long played a central role in food packaging. Now it is facing a major shift. As regulations tighten, materials evolve and costs rise, form fill seal lines must do more than run reliably – they now shape how food stays fresh, affordable and recyclable. Take a look at the key thermoforming trends informing the food packaging and delivery landscape.
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From the orchards of the Cape to store shelves across 40 countries, the South African packhouse Betko has built a business on freshness, timing and reliability. With GEA’s controlled atmosphere refrigeration technology, the company can now store apples and pears for up to 14 months and cut energy consumption by 20%, with a partnership of more than 30 years at the heart of it all.
