Your responsibilities and tasks
- Perform troubleshooting, installation, maintenance, remote support, and repair activities for GEA automation systems and related equipment.
- Supervise and support installation and commissioning activities, including I/O testing, PLC software modifications, process optimization, product trials, and CIP testing for liquid and powder processing applications.
- Execute commissioning, start-up, preventive maintenance, troubleshooting, and field service activities across the Middle East region as required.
- Support automation upgrade and modernization projects by preparing technical proposals and providing installation and commissioning assistance.
- Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations on GEA equipment.
- Collaborate with internal and external stakeholders to resolve technical issues efficiently, utilizing the escalation process when required.
- Manage customer claims and service-related follow-up activities to ensure timely resolution.
- Maintain accurate and up-to-date service documentation, including service reports, maintenance records, customer visit reports, and internal administrative requirements.
- Communicate proactively with customers to provide updates, ensure effective issue resolution, and maintain a high level of customer satisfaction.
- Advise customers on equipment performance, asset maintenance strategies, operational best practices, and lifecycle management.
- Prepare recommended spare parts lists and actively support spare parts identification and sales opportunities.
- Ensure full compliance with GEA and customer health, safety, environmental, and quality standards while executing all service activities.
- Identify aftermarket business opportunities, including spare parts, upgrades, modernization projects, digital solutions, service agreements, and other service offerings.
- Actively support the company's digitalization initiatives, particularly in automation, remote services, connectivity, and Mission 2030 objectives.
- Collaborate closely with regional and global engineering teams to support technical problem-solving, knowledge sharing, and continuous improvement initiatives.
- Travel extensively throughout the Middle East region to support customer requirements and business objectives.
Your profile and qualifications
- Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.
- Minimum 3-5 years of experience in industrial automation, commissioning, or field service engineering.
- Strong knowledge of PLC, HMI, SCADA systems, industrial communication networks, and process control systems.
- Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.
- Ability to read and interpret electrical drawings, control schematics, and P&IDs.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer-facing capabilities.
- Fluent in English; additional regional languages are an advantage.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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GEA is certified as a Top Employer by the Top Employers Institute in 19 countries in APAC & Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability. Outside APAC & Europe we are also certified in Colombia and Mexico.
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We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
