• Manages the daily billing processes for spare parts and service projects within NAM service.
• Responds to customer inquiries in a timely and professional manner on billing questions (email, phone, portal, etc.)
• Efficiently creates (within SAP or MS Axapta), audits, and transmits invoices via mail, email, or customer portals.
• Manages customer information and company information related to online portals and ERP customer account set up (billing addresses, terms, etc.)
• Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice.
• Communicates with customers on any billing related needs for their accounts.
• Works with other departments (Collections, Sales, Division, Region etc.) in a timely and professional manner.
• Balances open tasks with other staff support priorities within the team or department when known.
• Other AR Department tasks and assignments as directed by as assigned by department manager.

Preferably an accounting or business degree or commensurate experience in inside sales billing support

• 2-3 years in a billing role (preferably business to business) supporting inside sales to demanding industrial customers.
• Able to provide business support to a multi-location team efficiently and accurately
• Computer literacy including knowledge of SAP, MS Axapta, CRM, MS Office, or ability to quickly learn business software application
• Ability to efficiently work with online customer payment portals and order management screens.
• Able to multi-task and work under pressure.
• Self-motivated and highly organized. Must be able to work independently and as part of a team.
• Open vacancy is on US Eastern Time work shift (8AM-5PM EST)

At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.