About the position
Your responsibilities and tasks
Technical Service & Troubleshooting
- Diagnose and resolve mechanical, electrical, and automation-related issues on Separators, Decanters, and Homogenizers.
- Perform preventive maintenance, corrective maintenance, and emergency breakdown support.
- Conduct root cause analysis (RCA) and recommend corrective actions to prevent recurring equipment failures.
- Support equipment installation, commissioning, start-up, and performance optimization.
- Perform vibration analysis, alignment checks, bearing replacement, seal replacement, and other mechanical service activities.
- Troubleshoot PLC, HMI, instrumentation, sensors, actuators, VFDs, and control systems.
- Ensure equipment operates according to OEM specifications and customer requirements.
Customer Support
- Provide technical consultation and training to customers' maintenance and operational teams.
- Prepare service reports detailing performed work, findings, recommendations, and spare parts requirements.
- Build and maintain strong relationships with customers to ensure high levels of service satisfaction.
- Respond promptly to customer service calls and emergency breakdown requests.
Planning & Documentation
- Plan and execute field service activities efficiently and safely.
- Identify spare parts requirements and support quotations for service activities.
- Maintain accurate service records and documentation.
- Ensure compliance with company quality, safety, and environmental standards.
Health, Safety & Compliance
- Adhere to company HSE policies and site safety regulations.
- Conduct risk assessments before performing service work.
- Ensure safe execution of mechanical and electrical troubleshooting activities.
Your profile and qualifications
Education
- Bachelor's Degree or Diploma in: Mechanical Engineering Mechatronics Engineering Electrical Engineering Automation Engineering or related technical disciplines
Experience
- Minimum 3-5 years of field service experience in industrial equipment, preferably: Separators Decanters Homogenizers Pumps Compressors Process equipment within Food, Dairy, Beverage, Palm Oil, Chemical, or Pharmaceutical industries
Technical Competencies
- Strong mechanical troubleshooting skills involving rotating equipment.
- Knowledge of bearings, seals, lubrication systems, motors, gearboxes, and drive systems.
- Experience with PLCs, HMIs, VFDs, field instrumentation, and industrial automation systems.
- Ability to read and interpret mechanical drawings, P&IDs, electrical schematics, and automation diagrams.
- Familiarity with vibration monitoring, condition monitoring, and predictive maintenance techniques.
- Experience in commissioning and start-up activities is highly preferred.
Personal Attributes
- Strong analytical and problem-solving skills.
- Customer-oriented with excellent communication skills.
- Ability to work independently and manage field service assignments.
- Willingness to travel extensively across Sumatra and other regions when required.
- Fluent in Bahasa Indonesia and basic English communication skills.
Key Performance Indicators (KPIs)
- Service response time
- First-time fix rate
- Equipment uptime improvement
- Customer satisfaction
- Service quality and safety compliance
- Preventive maintenance completion rate
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
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We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
