About the position
Your responsibilities and tasks
We are looking for an experienced Senior Product Support Engineer to join our Separation Equipment team as a key technical expert.
In this role, you will provide advanced technical support across our separation portfolio, acting as the escalation point for complex troubleshooting, commissioning, performance optimisation, and condition-based monitoring activities. You will work closely with Field Service Engineers, Sales, Projects, Workshop, and Spare Parts teams, while also supporting customers across the UK.
This is an excellent opportunity for an experienced Service Engineer or Product Specialist looking to take on a senior technical support position with the opportunity to influence service delivery, equipment reliability, and customer satisfaction.
Key responsibilities:
- Provide expert technical support across the separation equipment portfolio.
- Act as the senior escalation point for complex technical issues and equipment breakdowns.
- Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
- Support the commissioning, optimisation and performance improvement of customer equipment.
- Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
- Identify recurring failures and provide recommendations to improve equipment reliability.
- Lead and coordinate complex service activities both on customer sites and remotely.
- Deliver technical training to engineers, service teams and customers.
- Support project installations with specialist technical expertise.
- Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
- Produce CBM reports and provide recommendations based on equipment performance data.
- Build strong relationships with customers, internal teams and equipment manufacturers.
- Contribute to improved service delivery and identify opportunities to enhance customer support.
Your profile and qualifications
We are looking for someone with strong technical expertise in separation equipment and a passion for solving complex engineering challenges.
- An engineering qualification gained through an apprenticeship, degree or equivalent industry experience.
- At least 5 years' experience working with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
- A strong understanding of troubleshooting, commissioning and equipment performance optimisation.
- Experience interpreting technical drawings, manuals and engineering documentation.
- The ability to make sound engineering decisions independently.
- Excellent communication skills with the ability to support both customers and internal stakeholders.
- Experience delivering technical training would be advantageous.
- Knowledge of Condition-Based Monitoring (CBM) or predictive maintenance techniques would be beneficial.
- Good working knowledge of Microsoft 365 and digital service tools.
Additional Requirements
- Full UK driving licence.
- Willingness to travel throughout the UK as required.
- Ability to work safely and effectively in customer and industrial environments.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
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GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
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We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
