Mechanical Field Service Engineer

The Mechanical Field Service Engineer is responsible for delivering high-quality field service activities at customer sites across the Dairy, Food, Beverage, Chemical, and Pharmaceutical industries, alongside supporting service planning and administration from the Warrington office. The role combines hands-on mechanical service execution with professional customer interaction, accurate service reporting, proactive planning support, and contribution to lead generation for additional and new service works. The position supports both office-based and field-based activities, with travel to customer sites anywhere in the UK.

Key Responsibilities:

Field & Office-Based Working

• Undertake field-based service works at customer sites across the UK.

• Carry out office-based activities from the Warrington office including service preparation, reporting, technical follow-ups, and planning support.

• Maintain flexibility to travel and work away from the office as service demand requires.

Field Service Execution

• Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments.

• Installation and commissioning support where required.

• Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.

Customer Support & Communication

• Act as a professional GEA representative at all times.

• Communicate clearly with customers regarding work scope, findings, and recommendations.

Service Reporting & Documentation

• Complete accurate and timely service reports detailing work carried out.

• Identify and document follow-up actions and improvement recommendations.

Planning & Collaboration

• Support service planning through clear feedback on job scope, duration and technical findings.

• Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.

Lead Generation & Upselling

• Identify and report opportunities for additional service work, upgrades, and maintenance contracts.

• Support service sales growth through technical insight and customer engagement.

Health, Safety & Quality

• Adhere to all GEA Health & Safety policies and customer site procedures.

• Promote a strong safety culture and compliance with quality standards.

Essential

• Mechanical engineering apprenticeship or equivalent qualification.

• Proven experience in a mechanical field service or maintenance role.

• Strong mechanical fault-finding and repair skills.

• High standard of written communication for professional reporting.

• Full UK driving licence and willingness to travel UK-wide.

Desirable

• Experience within Dairy, Food, Beverage, Chemical or Pharmaceutical industries.

• Knowledge of GEA or similar process equipment.

• GMP or hygienic design experience.

Personal Attributes

• Customer-focused, professional and safety-conscious.

• Organised, reliable and able to work independently.

• Commercially aware with a continuous improvement mindset.