About the position
Your responsibilities and tasks
The Service Technician covers service execution (field service) across the different BUs of the Division. He/she is responsible for executing the area's strategy and providing reliable country/cluster service execution. The company is seeking an experienced Technical Service Engineer to ensure delivery of top-quality service execution within the BU.
- Serve as the first point of customer contact for service execution.
- Execute maintenance work, planned services, and breakdown services.
- Execute and support installation, supervision, commissioning, maintenance, and training on-site.
- Search for solutions to customer issues within the GEA network (BUs, Factories).
- Achieve set targets on service deliverables, KPIs, and service revenues.
- Operate in partnership with service sales engineers, service technicians, and other team members to identify "up-sell" and "cross-sell" opportunities to maximize revenue and improve the overall customer experience.
- Documentation and Reporting: Prepare rigorous technical service reports (FSR – Field Service Reports), critical spare parts lists, handover certificates, and traceability records within corporate systems (SAP).
- Advanced Troubleshooting and Technical Support: Diagnose complex mechanical, hydraulic, pneumatic, and electrical failures during operation by interpreting P&IDs, electrical schematics, and detailed engineering drawings (GD&T and ISO symbology).
- Installation and Commissioning: Lead the on-site mechanical installation, laser alignment, electrical/control connections, and initial startup of complex rotating and industrial equipment (disc stack separators, decanters, progressive cavity pumps, process valves, and associated control systems).
- Preventive and Predictive Maintenance: Perform on-site mechanical audits and diagnostics, evaluating vibrations, temperatures, component wear, and critical tolerances to prevent catastrophic failures.
Your profile and qualifications
- University degree in one of the main Engineering fields.
- Minimum of 3 years of relevant Technical Service or Maintenance experience.
- Strong technical service and maintenance knowledge.
- Excellent written and verbal communication skills for drafting executive technical reports.
- Autonomy, logistical organization capabilities, and adaptability to unforeseen field contingencies.
- Strong customer orientation and problem-solving skills under pressure in demanding industrial environments.
- Venezuelan citizenship desired.
Working Conditions and Role Context
- Travel Availability: High availability for frequent domestic and international travel (primarily across Venezuela) to carry out commercial visits with a technical approach to customers and perform field service.
- Location: Based in Bogotá (GEA Andean and Central America Cluster Workshop in Funza).
- Environment: Direct work within industrial production plants.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
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We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
