Your responsibilities and tasks
Service Sales
- Responsible for service sales budget and gross margin achievement
- Maintain machine installed databases.
- Follow up on spare parts & service quotations.
- Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
- Actively promote SLA and renewal for expiry SLA.
- Monitor and follow up on account receivable.
- Plan regular visits to customer site and maintain strong relationships with existing clients
- Review customer needs and proactively add value to strengthen service package.
- Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
- Act as the primary contact for all service-related commercial activities for Separators and Decanters.
- New machines sales support – technical support and onsite meeting.
Service Operation
- Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
- First point of contact for service sales and service execution
- Monitor overhaul execution and job reporting
- Monitor and control stock level
- Fulfilling ISO and local governance requirement
- Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades
- Participate in the preparation of annual service departmental budget and capital appropriation.
- Makes clear agreements with internal and external parties and ensures compliance & safety
- Execute any new direction from superior / organization
- To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)
- Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.
Your profile and qualifications
- Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage
- Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage
- Minimum 3 - 5 years of managing responsibility in similar industry
- Good oral, written and presentation skills in the English language are essential.
- Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
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Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
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A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
