CRM Governance Manager - Service (m/f/d)
Germany, Düsseldorf
Job benefits
Your responsibilities and tasks
Coordinate the rollout of service/field service rollouts with Divisions, country organizations, IT and Transform 360
Roadmaps and rollout strategies including resourcing and costs
Coordinate with external implementation partner
Enable and train the divisional and local coordinators
Support go-live/hot phase of a rollout
Link the different parties within the project
Future development of Service and especially / Field Service for globalCRM
Collect Ideas/Requests from the Users/Key Users, structure and priotize them
Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process
Vision for future Service functionalities for globalCRM
Governance of Service and Field Service activities for globalCRM
Define and develop guidelines and standards
Define and develop KPIs and dashboards to steer service processes
Align service processes with BPM and Transform 360
Enable and train the divisional and local coordinators & key users
Your profile and qualifications
Successfully completed studies Bachelor/master in Business Administration, Economics, Engineering or equivalent qualification
Minimum 2-3 years' professional experience in service, service excellence or service Consulting or equivalent qualification
Proven background/certifcation in Project management (such as IPMA level D or equivalent)
Structured and self-reliant working approach
Passion for service process and excellence and training people
Fluent in English, further languages of advantage
Willingness to travel and to work in a global community
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
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Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
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A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
