HR Operations & Employee Support

• Act as the primary point of contact for employee HR inquiries via the HR ticketing system, ensuring timely resolution and proper escalation.
• Deliver end to end HR operational support across the employee lifecycle for SEA countries.
• Maintain accurate and up to date employee records in HR systems in compliance with data privacy requirements.
• Support HR audits and internal reporting as required.

Onboarding & Offboarding

• Coordinate onboarding activities including system access, documentation, and probation tracking.
• Ensure a smooth onboarding experience for new hires in alignment with company standards.
• Manage offboarding processes including resignation notification to all related parties, system deactivation, and upload exit documentation in the system.
• Ensure compliance with local requirements related to onboarding and termination.

Payroll &  Leave system Coordination

• Act as the HR point of contact for payroll coordination.
• Ensure payroll & Leaves inputs (new hires, resignations, salary changes, allowances, leave data) are accurate and submitted on time.
• Assist in compensation and benefits administration, including enrollments and changes in Leaves system and Insurance portal.

Cross Functional & Compliance Support

• Work closely with HR Business Partners, TA teams, and external vendors across SEA.
• Ensure HR processes comply with company policies and local labor laws.
• Support HR projects, process improvements, and system enhancements as assigned.

Education & Experience

• Diploma degree in Human Resources, Business Administration, or a related field.
• At least 2 years of experience in HR Operations, HR Administration, or HR Shared Services.
• Hands on experience supporting multiple countries or regional HR operations is preferred.
• Experience with HR ticketing systems, HRIS, and payroll coordination is an advantage.

Skills & Competencies

• Strong organizational and coordination skills with high attention to detail.
• Ability to manage multiple tasks and meet deadlines in a fast paced environment.
• Good communication and interpersonal skills across different cultures.
• Problem solving mindset with a service oriented approach.
• Proficient in MS Office; HRIS experience is an added advantage.
• Ability to handle confidential information with professionalism and discretion.

Communication & Collaboration

• Strong verbal and written communication skills in English and local language
• Ability to work effectively with stakeholders across different countries and cultures
• Proactive, service-oriented mindset with the ability to manage multiple priorities