Head of Service Project Management & 2nd Level Support

In this role, you will be responsible for securing professional and timely management of service projects within Drying & Formulation Technology, supporting customers across the globe.

The position is part of an ongoing transition where GEA is strengthening its project management and execution capabilities—both in scope and complexity, and both locally and centrally—while also enhancing its global and commercial approach to spare parts offerings.

Specifically, you will:

• Lead the Service Project Management and 2nd level support team (Offer Handling & FSO), including prioritizing workload and fostering a collaborative, high-performing environment.
• Ensure end-to-end service project execution (both technical and commercial), delivering projects of varying size and scope worldwide within sales and cost budgets.
• Drive clear communication and alignment with Service Sales, including handling non-standard spare part tickets in a timely manner to meet hit-rate and sales targets.
• Collaborate closely across the service organization and with Supply Chain, Engineering, Automation, Cluster Companies, and Business Lines to ensure high-quality execution and timely delivery of FSO and spare part offers.
• Monitor sales performance and hit rates, contribute to pricing strategies, and propose solutions that support profitable growth, and your part of the P&L.
• Align with the Global Project Management pool and navigate the matrix organization to ensure strong collaboration, effective execution, and the best technical and commercial solutions.

​GEA Group – Engineering for a better world
You will lead the Service Project Management and 2nd level support team consisting of 5 project managers and 7 sales technicians. The sales technicians support our local GEA companies with spare parts and 2nd Level technical support, while the project managers plan and execute service projects and participate in on-site project-related activities.
 

Moreover, you will be working closely with colleagues across GEA’s organization, and you will also engage with GEA Cluster Companies and Business Lines worldwide, ensuring alignment and high-quality execution across regions and functions

We are looking for a new colleague who has a strong passion for the service business, has an easy approach to collaboration and is focused on delivering high value to customers. Finally, we imagine that you:

• Hold a master’s or bachelor’s in engineering.
• Have some years of management experience, preferably from a service organization, leading and engaging well-performing teams.
• Have experience and training in project management, providing you with a solid foundation and understanding.
• Fluent in English.
   

Would you like to know more? 

If you would like to find out more about this position before submitting your application, please do not hesitate to contact Senior Director, Service Business, Samir Maali, phone no. +45 2323 0465.

We will process the applications as we receive them, so please submit your application as soon as possible. 

Please apply via the indicated link. Please note that GEA exclusively uses electronic recruiting, and only applications received through our application system will be considered.