İş fırsatı
Sorumluluklarınız ve görevleriniz:
We are looking for an experienced Senior Product Support Engineer to join our Separation Equipment team as a key technical expert.
In this role, you will provide advanced technical support across our separation portfolio, acting as the escalation point for complex troubleshooting, commissioning, performance optimisation, and condition-based monitoring activities. You will work closely with Field Service Engineers, Sales, Projects, Workshop, and Spare Parts teams, while also supporting customers across the UK.
This is an excellent opportunity for an experienced Service Engineer or Product Specialist looking to take on a senior technical support position with the opportunity to influence service delivery, equipment reliability, and customer satisfaction.
Key responsibilities:
- Provide expert technical support across the separation equipment portfolio.
- Act as the senior escalation point for complex technical issues and equipment breakdowns.
- Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
- Support the commissioning, optimisation and performance improvement of customer equipment.
- Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
- Identify recurring failures and provide recommendations to improve equipment reliability.
- Lead and coordinate complex service activities both on customer sites and remotely.
- Deliver technical training to engineers, service teams and customers.
- Support project installations with specialist technical expertise.
- Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
- Produce CBM reports and provide recommendations based on equipment performance data.
- Build strong relationships with customers, internal teams and equipment manufacturers.
- Contribute to improved service delivery and identify opportunities to enhance customer support.
Profiliniz ve özellikleriniz:
We are looking for someone with strong technical expertise in separation equipment and a passion for solving complex engineering challenges.
- An engineering qualification gained through an apprenticeship, degree or equivalent industry experience.
- At least 5 years' experience working with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
- A strong understanding of troubleshooting, commissioning and equipment performance optimisation.
- Experience interpreting technical drawings, manuals and engineering documentation.
- The ability to make sound engineering decisions independently.
- Excellent communication skills with the ability to support both customers and internal stakeholders.
- Experience delivering technical training would be advantageous.
- Knowledge of Condition-Based Monitoring (CBM) or predictive maintenance techniques would be beneficial.
- Good working knowledge of Microsoft 365 and digital service tools.
Additional Requirements
- Full UK driving licence.
- Willingness to travel throughout the UK as required.
- Ability to work safely and effectively in customer and industrial environments.
GEA Hakkında
GEA, gıda endüstrisi ve içecek işleme endüstrisinde ve daha birçok işleme endüstrisinde en büyük tedarikçilerden biridir. 60’ı aşkın ülkede yaklaşık 18.000 çalışanı GEA’nın başarısına önemli katkı yapmaktadır – gelin, siz de onlara katılın! İlgi çekici ve meydan okuyucu görevler, uluslararası takımlarda pozitif bir çalışma ortamı ve küresel bir şirket bünyesinde kişisel gelişim ve büyüme fırsatları sunuyoruz.
İlgili işler
GEA’da kariyer
Dünyanın en iyi işverenine katılın
GEA, Avrupa'nın En İyi İşverenleri Enstitüsü tarafından En İyi İşveren olarak sertifikalandırılmıştır. Liderlik, İş Ahlakı & Dürüstlük ve Sürdürülebilirlik konularında yüksek puanlara sahibiz.
GEA’da kariyer
Bir fırsatlar dünyası
Biz, küresel bir endüstri mühendisliği şirketi olup, gıda, içecek, ilaç sektörleri ve daha birçok sektör için dünyanın en büyük sistem tedarikçilerinden biriyiz. GEA, dünyanın dört bir köşesinde çeşitli ve heyecan verici eğitim ve kariyer fırsatları sunmaktadır.
GEA’da kariyer
GEA Hakkında
GEA’nın geçmişi 140 yıldan daha eskiye uzanmaktadır. Günümüzde, 18.000'i aşkın çalışandan oluşan özel bir iş gücüyle esnek müşteri sektörlerinde faaliyet göstermekte ve 150'den fazla ülkeyle iş yapmaktayız.
