International Repair Network for GEA Centrifuges

GEA Separation customers are supported worldwide with state-of-the-art repairs: Over 150 employees at 17 locations are dedicated to the repair business with a clear focus on both speed of order processing and delivery of the highest quality.

Learn about our repairs step by step by watching one of the videos below.

In our workshops with a total area of ​​over 30,000 m², over 5,000 repairs are carried out annually. To avoid bottlenecks in your production, you can access over 450 rental bowls and scrolls as well as over 300 exchange bowls and scrolls. All our workshops are certified in accordance with DIN EN ISO 9001 and a specially trained product safety officer monitors compliance with our high-quality standards at each location.

Our repair workshops are classified into three capacity levels:

• Center of Excellence
• Graduate Repair Workshop
• Authorized Workshop

This division is based on the scope of services offered.

Even the best equipment needs maintenance after a certain period of time. To keep the quality of your products at a high level over the complete life cycle, our repairs are performed with the greatest care in accordance with current technical standards.

A full-scope repair compromises the following steps.

We continuously strive to optimize both optimize our existing repair service and offer new repair options to you. For example, in 2019 we were able to significantly reduce separator repair times at our Center of Excellence in Oelde, Germany, through a series of improvement measures, which enabled numerous synergies, resulting in inspection and repair times being reduced by up to 40 % worldwide.

A special offering for separator repairs is the GEA Fast Lane Service, which allows separators to be repaired in less than 10 days, depending on requirements – an optional service available at extra cost especially for very urgent and/or important cases. This service is offered for centrifugal separators in all application areas with a surcharge based on bowl diameter.

Repairs within the GEA Fast Lane Service are treated as prioritized requests and are handled by a dedicated team that is able to exclusively handle these cases more quickly.

GEA Fast Lane Service is a limited offering. Thus, a steering team decides on the urgency of the respective repair based on various criteria. Once a repair is prioritized, the operational team takes over and manages the entire process, which includes collaboration with the specialist departments as well as the dispatch of parts and repaired machines – reducing overall lead times by up to 80%.

The result: Increased customer satisfaction and a prevention of worst-case scenarios which could lead to heavy economic losses for companies.