Service Supervisor - Nottingham
United Kingdom, Nottingham
福利厚生
求人情報
お客様の責任と任務 :
The Service Supervisor is responsible for leading a front-line engineering team while maintaining strong customer-focused approach throughout all processes. The role includes responding to service calls when required, providing technical support, and ensuring customer expectations are consistently exceeded. The position also supports the 24/7 call-out service.
Key Responsibilities
Maintain a strong customer-focused approach, ensuring expectations are met and exceeded.
Respond to service calls as required and support the 24/7 call-out schedule.
Support line managers in resolving technical issues and reducing repeat or nuisance service calls.
Lead, supervise, and coordinate a team of engineers to ensure high-quality service delivery and fulfilment of maintenance contract obligations.
Promote system improvements or modifications to customers based on site assessments.
Assist in the recruitment, mentoring, and development of service technicians, fostering an environment for growth through training and motivation.
Analyse job reports in a timely manner where needed.
Provide technical support to internal teams and customers.
Ensure compliance with Health, Safety, and Quality regulations, striving to exceed industry standards.
Key Accountabilities
Review and interpret customer requirements to ensure high satisfaction levels.
Assist with site coordination tasks to ensure the right person is assigned to the right job.
Support the planning and organisation of the standby rota with the Service Manager.
Encourage a positive team climate that drives high morale and motivation.
Support capacity planning and work scheduling processes.
Make purchasing decisions when required to support efficient and cost-effective work execution.
Provide coaching and technical guidance to Engineers and Apprentices.
Ensure front-line teams remain updated on safety standards and use of safety equipment.
Champion and promote a strong safety culture.
お客様のプロフィールと資格 :
Excellent coordination skills with strong technical problem-solving abilities.
Effective communicator with a customer-focused approach.
Essential: Minimum 5+ years’ experience in refrigeration.
Relevant hands-on technical industry experience in servicing and maintaining machinery.
Mechanical / Electrical engineering background.
City & Guilds 2079 qualification (essential).
City & Guilds 2078 (Ammonia) qualification (preferred).
Strong understanding of industrial and commercial heating & refrigeration systems.
High level of technical expertise across a variety of machinery.
Demonstrates ethical, trustworthy, and reliable conduct.
Natural solutions-focused mindset with solid product/systems knowledge.
Up-to-date awareness of industry developments.
Ability to build and maintain long-term customer relationships.
Must have the legal right to work in the UK (sponsorship cannot be provided).
About GEA
GEA は、食品および飲料加工業のみならず、その他の幅広い加工業において世界屈指のサプライヤです。60 カ以上の国の約 18,000 人の従業員が、GEA の成功に大きく貢献しています。ぜひ、その仲間に加わってください! 当社は、興味深く、やりがいのある任務、国際的なチームでの前向きな職場環境、そして国際企業における個人の発展と成長の機会を提供します。
関連職種
GEAでのキャリア
トップ・エンプロイヤーに参加する
GEAは、トップ・エンプロイヤー・インスティテュート（Top Employers Institute）からトップ・エンプロイヤーとして認定されています。「リーダーシップ」、「倫理と誠実さ」、「持続可能性」で高いスコアを獲得しています。
GEAでのキャリア
さまざまな可能性のある世界
GEAはグローバルな産業エンジニアリング企業であり、食品、飲料、医薬品分野をはじめとする世界最大級のシステムサプライヤーのひとつです。GEAは、世界中でエキサイティングで多様なトレーニングとキャリアの機会を提供しています。
GEAでのキャリア
GEA の概要
GEAには140年を超える伝統があります。現在、当社は18,000人以上の従業員を擁し、回復力のある顧客企業で事業を展開し、150カ国以上で取引を行っています。
