Internal Sales Co-ordinator - Service Sales
United Kingdom, Milton Keynes
福利厚生
求人情報
お客様の責任と任務 :
Quotations & Orders
Create spare parts quotations and modification quotes.
Receive customer orders, check against quotations, and issue order acknowledgements.
Request technical support when needed and ensure all technical checks are completed.
Follow up quotations within required timelines.
Set up spare part numbers when necessary.
Process sales orders in SAP through to invoicing within 24 hours of receipt.
Observe customer requirements as stated on orders.
Review order statuses regularly to ensure timely delivery.
Run and action SAP spares backlog reports.
Identify and action orders ready for invoicing through SAP reports.
Customer & Internal Communication
Handle customer queries within required timeframes.
Liaise with internal service teams and suppliers (UK and abroad).
Arrange transport in line with customer requirements and cost expectations.
Carry out occasional customer visits, factory/site visits, and attend GEA meetings.
Provide holiday and sickness cover for Spare Parts and other admin roles.
Picking, packing, and arranging shipment of small parts for urgent breakdown orders.
Pricing, Credit & Finance
Request approval for price anomalies or special pricing.
Liaise with Credit Control regarding exceeded credit limits, new customer setups, or customers on stop.
Initiate new customer setups.
Resolve invoice queries and dispatch invoices per customer requirements.
Support the Finance team on spare-parts–related issues.
Returns & Purchasing
Manage spare parts returns, including issuing credits/return notes and ensuring correct approvals.
Create purchase orders to support parts orders, including gaining approval for non-GEA purchases.
CRM, Documentation & Admin
Update CRM with quotations, orders, and activity in support of Service Sales campaigns.
Maintain Import/Export folders and spreadsheets.
Check shared mailboxes for quotation requests, orders, technical enquiries, and account enquiries.
Redirect mailbox items to relevant departments when appropriate.
File documentation according to agreed procedures.
Support FHT (Food solutions) team with administration as required.
Assist with ad-hoc tasks and provide support to colleagues.
Support annual stock takes.
Participate in bank holiday and Christmas cover on a rota basis.
お客様のプロフィールと資格 :
Educated to at least GCSE level
Strong Microsoft Office skills
SAP experience - (essential)
Experience in spares order handling, administration, and processing (essential)
Experience dealing with customers at various levels
Experience working in a diverse office environment
Ability to liaise with people at all levels
Excellent communication skills across all media
Keen eye for detail
Flexible and proactive approach
Ability to work under pressure
Ability to work as part of a team
Ability to work on own initiative
Hybrid role: 3 days per week in the office (non-negotiable)
About GEA
GEA は、食品および飲料加工業のみならず、その他の幅広い加工業において世界屈指のサプライヤです。60 カ以上の国の約 18,000 人の従業員が、GEA の成功に大きく貢献しています。ぜひ、その仲間に加わってください! 当社は、興味深く、やりがいのある任務、国際的なチームでの前向きな職場環境、そして国際企業における個人の発展と成長の機会を提供します。
関連職種
GEAでのキャリア
トップ・エンプロイヤーに参加する
GEAは、トップ・エンプロイヤー・インスティテュート（Top Employers Institute）からトップ・エンプロイヤーとして認定されています。「リーダーシップ」、「倫理と誠実さ」、「持続可能性」で高いスコアを獲得しています。
GEAでのキャリア
さまざまな可能性のある世界
GEAはグローバルな産業エンジニアリング企業であり、食品、飲料、医薬品分野をはじめとする世界最大級のシステムサプライヤーのひとつです。GEAは、世界中でエキサイティングで多様なトレーニングとキャリアの機会を提供しています。
GEAでのキャリア
GEA の概要
GEAには140年を超える伝統があります。現在、当社は18,000人以上の従業員を擁し、回復力のある顧客企業で事業を展開し、150カ国以上で取引を行っています。
