Senior Manager - Eastern Field Service Branch

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group is searching for a Senior Manager of Field Service for our Eastern Region.

Responsibilities:

• Responsible for sales budget and gross margin achievement. 

• Responsible for the management of field service technicians, coordination staff, and back-office support center personnel (i.e. troubleshooters, vibration analyst, and reliability specialist). 

• Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities. 

• Conduct customer visit to build customer relationship and provide insight on what services GEA can provide. 

• Participate in the preparation of annual service departmental budget and capital appropriation. 

• Apprises management of trends in equipment performance or reliability and solutions to warranty situations. 

• Reviews time sheets, service tickets, and expense reports prior to submission. 

• Manage schedule of service work. 

• Assists with budget forecasts and provides staffing recommendations, potential new business, and marketing services. 

• Assists in compressor research and development.

• Assists customer/user in plant system problem solving.   

• Successfully meet key performance indicators. 

• Responsible for the adherence of all corporate guidelines and strategic initiatives. 

• Provides quotes for repair estimates for compressor repairs and rebuilds.   

• Interfaces with vendors, customers/users on situations requiring supervisory decision making. 

• Initiates and manages service orders and service agreements. 

• Provide training, coaching, development, and motivation.   

• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.   

• Aids in the collection of delinquent accounts. 

• Reviews inspection reports and compressor modification sheets. 

• Assists in compressor research and development. 

• Assists customer/user in problem solving via phone conversations. 

• Develops and maintains pricing for standardized services offered by the company. 

• Develops and maintains a streamlined system for handling troubleshooting calls. 

• Manages and oversees all Chem-Skid start-ups (Domestic and International). 

• Administers service department policies and writes service bulletins for known service issues. 

• Works closely with warranty department to minimize warranty costs for “chem-skid” start-ups 

• Apprises management of trends in equipment performance or reliability and solutions to warranty situations. 

• Performs other duties as assigned 

Requirements: