Service Supervisor - Nottingham
United Kingdom, Nottingham
Vantaggi professionali
Opportunità di lavoro
I tuoi compiti e le tue responsabilità:
The Service Supervisor is responsible for leading a front-line engineering team while maintaining strong customer-focused approach throughout all processes. The role includes responding to service calls when required, providing technical support, and ensuring customer expectations are consistently exceeded. The position also supports the 24/7 call-out service.
Key Responsibilities
Maintain a strong customer-focused approach, ensuring expectations are met and exceeded.
Respond to service calls as required and support the 24/7 call-out schedule.
Support line managers in resolving technical issues and reducing repeat or nuisance service calls.
Lead, supervise, and coordinate a team of engineers to ensure high-quality service delivery and fulfilment of maintenance contract obligations.
Promote system improvements or modifications to customers based on site assessments.
Assist in the recruitment, mentoring, and development of service technicians, fostering an environment for growth through training and motivation.
Analyse job reports in a timely manner where needed.
Provide technical support to internal teams and customers.
Ensure compliance with Health, Safety, and Quality regulations, striving to exceed industry standards.
Key Accountabilities
Review and interpret customer requirements to ensure high satisfaction levels.
Assist with site coordination tasks to ensure the right person is assigned to the right job.
Support the planning and organisation of the standby rota with the Service Manager.
Encourage a positive team climate that drives high morale and motivation.
Support capacity planning and work scheduling processes.
Make purchasing decisions when required to support efficient and cost-effective work execution.
Provide coaching and technical guidance to Engineers and Apprentices.
Ensure front-line teams remain updated on safety standards and use of safety equipment.
Champion and promote a strong safety culture.
Il tuo profilo e le tue qualifiche:
Excellent coordination skills with strong technical problem-solving abilities.
Effective communicator with a customer-focused approach.
Essential: Minimum 5+ years’ experience in refrigeration.
Relevant hands-on technical industry experience in servicing and maintaining machinery.
Mechanical / Electrical engineering background.
City & Guilds 2079 qualification (essential).
City & Guilds 2078 (Ammonia) qualification (preferred).
Strong understanding of industrial and commercial heating & refrigeration systems.
High level of technical expertise across a variety of machinery.
Demonstrates ethical, trustworthy, and reliable conduct.
Natural solutions-focused mindset with solid product/systems knowledge.
Up-to-date awareness of industry developments.
Ability to build and maintain long-term customer relationships.
Must have the legal right to work in the UK (sponsorship cannot be provided).
About GEA
GEA è fra i principali fornitori dell'industria di processo alimentare e delle bevande e di una vasta gamma di altre industrie di processo. Circa 18.000 dipendenti in più di 60 Paesi contribuiscono in modo significativo al successo di GEA – unisciti a loro anche tu! Offriamo incarichi interessanti e stimolanti, un ambiente di lavoro positivo in team internazionali e opportunità di sviluppo e crescita personale in una società internazionale.
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Siamo un'azienda attiva a livello globale nel campo dell'ingegneria industriale e tra i principali fornitori di sistemi per il settore alimentare, delle bevande, farmaceutico e molti altri. GEA offre opportunità di formazione e carriera interessanti e diversificate in tutto il mondo.
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Informazioni su GEA
La storia di GEA inizia più di 140 anni fa. Oggi operiamo in settori resilienti con una forza lavoro dedicata di oltre 18.000 dipendenti e siamo presenti in oltre 150 Paesi.
