Senior IT Support Engineer - On-Site Services

GEA Global IT is strengthening its IT On-Site Services capability to ensure reliable, business-aligned IT operations across production and office locations.

As a Senior IT Support Engineer – On-Site Services, you will act as the local IT On-Site Services Consultant for assigned UK sites, ensuring stable day-to-day IT operations while coordinating closely with the Service Desk, central IT teams and external service providers.

This role combines hands-on technical support with stakeholder engagement, requiring a structured and service-oriented IT professional who can represent Global IT effectively at a local level.

The position is primarily based in Eastleigh, with travel to other UK locations as required.

Key Responsibilities:

• Ensure stable and reliable local IT operations across assigned sites

• Provide hands-on technical support where an on-site presence is required

• Act as the local IT On-Site Services Consultant, representing Global IT to site management and users

• Coordinate effectively with the Service Desk, central IT teams and external service providers

• Support the implementation and adherence to IT standards, governance and security practices

• Contribute to the continuous improvement of IT services and operational processes

• Assist with incident resolution, infrastructure support and workplace services where local coordination is required

We are looking for an experienced IT professional with a strong operational background and confidence in working with both technical users and business stakeholders.

Required:

• Several years of experience working in IT support, infrastructure or workplace services

• Broad understanding of IT infrastructure, workplace technologies and network environments

• Experience working within structured IT service environments (ITIL knowledge beneficial)

• Ability to coordinate effectively between business users and central IT teams

• Strong communication skills and the ability to engage with local management and stakeholders

• Professional fluency in English

Desirable:

• Experience working in manufacturing, industrial or multi-site environments

• Experience working with external IT service providers

What We Value

• A structured and analytical approach to problem solving

• A strong focus on service quality and continuous improvement

• Confidence interacting with both end users and business stakeholders

• The ability to translate business needs into clear and actionable IT requirements

• A collaborative mindset when working with global IT teams and service partners

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We are looking for someone who takes ownership, works independently and contributes positively to a collaborative IT service environment.