Internal Sales Co-ordinator - Service Sales
United Kingdom, Milton Keynes
Prestaciones laborales
Oportunidad de trabajo
Sus responsabilidades y tareas:
Quotations & Orders
Create spare parts quotations and modification quotes.
Receive customer orders, check against quotations, and issue order acknowledgements.
Request technical support when needed and ensure all technical checks are completed.
Follow up quotations within required timelines.
Set up spare part numbers when necessary.
Process sales orders in SAP through to invoicing within 24 hours of receipt.
Observe customer requirements as stated on orders.
Review order statuses regularly to ensure timely delivery.
Run and action SAP spares backlog reports.
Identify and action orders ready for invoicing through SAP reports.
Customer & Internal Communication
Handle customer queries within required timeframes.
Liaise with internal service teams and suppliers (UK and abroad).
Arrange transport in line with customer requirements and cost expectations.
Carry out occasional customer visits, factory/site visits, and attend GEA meetings.
Provide holiday and sickness cover for Spare Parts and other admin roles.
Picking, packing, and arranging shipment of small parts for urgent breakdown orders.
Pricing, Credit & Finance
Request approval for price anomalies or special pricing.
Liaise with Credit Control regarding exceeded credit limits, new customer setups, or customers on stop.
Initiate new customer setups.
Resolve invoice queries and dispatch invoices per customer requirements.
Support the Finance team on spare-parts–related issues.
Returns & Purchasing
Manage spare parts returns, including issuing credits/return notes and ensuring correct approvals.
Create purchase orders to support parts orders, including gaining approval for non-GEA purchases.
CRM, Documentation & Admin
Update CRM with quotations, orders, and activity in support of Service Sales campaigns.
Maintain Import/Export folders and spreadsheets.
Check shared mailboxes for quotation requests, orders, technical enquiries, and account enquiries.
Redirect mailbox items to relevant departments when appropriate.
File documentation according to agreed procedures.
Support FHT (Food solutions) team with administration as required.
Assist with ad-hoc tasks and provide support to colleagues.
Support annual stock takes.
Participate in bank holiday and Christmas cover on a rota basis.
Su perfil y calificaciones:
Educated to at least GCSE level
Strong Microsoft Office skills
SAP experience - (essential)
Experience in spares order handling, administration, and processing (essential)
Experience dealing with customers at various levels
Experience working in a diverse office environment
Ability to liaise with people at all levels
Excellent communication skills across all media
Keen eye for detail
Flexible and proactive approach
Ability to work under pressure
Ability to work as part of a team
Ability to work on own initiative
Hybrid role: 3 days per week in the office (non-negotiable)
About GEA
GEA es uno de los mayores proveedores para la industria alimentaria y de bebidas, y para una gran variedad de otros sectores de procesos. Aproximadamente 18.000 empleados en más de 60 países contribuyen al éxito de GEA —¡únete a ellos! Ofrecemos ofertas de trabajo interesantes, un ambiente de trabajo positivo en equipos internacionales, además de oportunidades de crecimiento y desarrollo personal en una empresa global.
Por qué unirse a GEAEmpleos relacionados
Empleo en GEA
Únete a un top employer
GEA está certificada como Top Employer por el Top Employers Institute de Europa. Tenemos altas puntuaciones en Liderazgo, Ética e Integridad y Sostenibilidad.
Empleo en GEA
Un mundo de oportunidades
Somos una empresa global de ingeniería industrial y uno de los mayores proveedores mundiales de sistemas para los sectores alimentario, de bebidas y farmacéutico, entre muchos otros. GEA ofrece interesantes y diversas oportunidades profesionales y de formación en todo el mundo.
Empleo en GEA
Acerca de GEA
El legado de GEA se remonta a más de 140 años. En la actualidad, operamos en industrias sólidas y con una fuerza laboral de más de 18.000 empleados, y realizamos negocios en más de 150 países.
