The right service support for your operation
Heating and refrigeration systems are critical to production, product quality, food safety and operational continuity.
GEA Service Agreements provide tailored maintenance and support solutions designed to reduce downtime, improve performance and help keep your operations running smoothly.
Whether you are looking for support across an entire heating and refrigeration plant or dedicated support for specific GEA compressor equipment, GEA offers service solutions tailored to your operational requirements.
Performance Partnership
More than a service agreement
GEA Performance Partnership is our commitment to helping customers improve reliability, performance and efficiency.
A Heating & Refrigeration Service Agreement provides the foundation for this partnership, creating a structured approach to maintenance, support, operational improvement and long-term performance.
By combining service expertise, operational knowledge and digital solutions, our service agreements support three essential dimensions of performance:
Availability
Keep your operation running reliably and reduce the risk of unplanned downtime.
Productivity
Maintain and improve the performance of your equipment, systems and processes.
Sustainability
Support efficient use of energy and resources while helping reduce operating costs and environmental impact.
Three levels of care
Our Service Agreements turn Performance Partnership into a practical and structured approach to supporting your operation, from preventive maintenance through to continuous performance improvement.
Preventive Care: Maintain reliable operation.
Planned maintenance, inspections and expert support help protect your equipment and reduce the risk of unexpected failures.
Predictive Care: See more. Act earlier.
Preventive maintenance combined with monitoring and data-driven insights provides greater visibility into equipment condition and helps identify developing issues before they impact operations.
Performance Care: Continuously improve.
Service expertise, digital insights and performance reviews help identify opportunities to improve reliability, efficiency and overall operational performance.Level of Care
Choose the right scope for your operation
Our Heating & Refrigeration Service Agreements are structured around two elements:
Level of Care defining the maintenance, monitoring and performance services provided.
Scope of Support determining whether support is focused on specific GEA compressor equipment or the complete heating and refrigeration plant.
GEA offers two complementary approaches depending on the type of support your operation requires.
Complete Plant-Based Service Contracts
Designed for customers seeking support across their complete heating and refrigeration installation.
These agreements take a holistic approach to maintaining plant reliability, safety, efficiency and operational continuity through planned maintenance, technical support, engineering expertise and operational guidance.
The scope can be tailored to your installed systems, operational requirements and business priorities.
Equipment-Based Service Level Agreements
These agreements combine GEA expertise, maintenance services, technical support and digital capabilities to help maximise reliability, availability and performance for specific GEA manufactured compressor products.
Depending on the selected level of care, digital services and monitoring solutions can provide enhanced visibility into equipment condition and support proactive maintenance recommendations.
Flexible support for your business
GEA Heating & Refrigeration Service Agreements can be adapted to suit any customers operational requirements, maintenance strategy and business objectives.
Depending on the selected agreement, services may include:
Preventive maintenance
Condition monitoring
Remote support
Technical inspections
Performance reviews
Troubleshooting assistance
Spare parts support
Digital service solutions
Expert consultation
Why choose GEA for your Service Agreement
Minimise Downtime: Identify potential issues earlier and take corrective action before they impact production.
Enhance Safety & Compliance: Support safe operation through regular inspections, maintenance activities and access to technical expertise.
Maintain Performance: Help ensure equipment and systems continue to operate efficiently and effectively.
Gain Access to Expertise: Benefit from GEA's engineering knowledge, service experience and specialist support whenever needed.
Increase Visibility: Use maintenance data, inspections and digital tools to gain a clearer understanding of equipment and system performance.
Every operation is different
Find the right Service Agreement
Whether you are looking for support across your complete heating and refrigeration plant or dedicated coverage for specific GEA compressor equipment, our specialists can help identify the most suitable service agreement for your operational requirements today and support your long-term performance goals.
Contact our team today to discuss how GEA can support your heating and refrigeration operations.
