Service Agreements for Food Processing & Packaging

Why Choose a GEA Service Agreement

1. Tailored maintenance and parts planning
   Every plant is unique. That’s why we engineer maintenance and parts plans for each machine - aligned with your production profile, operating intensity, and preferences. You receive timely interventions and the right parts, exactly when needed. Our Service Agreement App enables our Sales Representatives to configure a customized plan with you in just 30 minutes.
2. Protect uptime with genuine OEM parts
   GEA original parts ensure perfect fit, preserve product quality, and maintain machine performance. We conduct annual reviews of your spare parts inventory to anticipate long-lead items and offer express delivery when time is critical.
3. Expert support when it matters most
   From day one, you gain direct access to GEA specialists. With RemotePartner, many issues are resolved remotely, quickly and securely, without the need for on-site visits. This reduces downtime, lowers service costs, and minimizes travel-related emissions. Our expert services and training programs empower your teams to apply best practices and maximize equipment performance.
4. Proactive maintenance powered by digital insight
   GEA technicians perform targeted inspections and develop asset-specific maintenance plans based on technology, age, and usage. Integrated InsightPartner condition monitoring provides performance transparency, alerts, and actionable data - enabling smarter, earlier interventions.

Choose from pre-configured packages and tailor them to your needs

• Starter Packages - Partner with us from the start
  A solid foundation with priority hotline access, RemotePartner support, defined response times, and a baseline GEA maintenance plan with parts recommendations. Add InsightPartner for full performance transparency, alerts, and early intervention capabilities.
• Care Packages - Professional maintenance support
  Building on Starter, Care includes scheduled preventive maintenance, inspections, condition checks, and calibration by GEA technicians. You also receive optimization support and long-lead parts planning tailored to your application - enhancing reliability for critical assets.
• Performance Packages - Yield optimization
  Performance Packages offer exclusive expert services such as training, consulting, application support, and machine optimization. These outcome-based contracts are designed to improve production yield and overall equipment effectiveness. Please contact your local GEA office to confirm availability in your region.

Extend any package with capabilities that match your priorities

Enhance digital visibility with advanced InsightPartner analytics. Strengthen reliability with energy monitoring and early fault detection. Improve responsiveness with RemotePartner coverage and express delivery or defined response times. For maximum readiness, add breakdown parts packages for rapid repairs or condition-based parts aligned to actual wear and asset health.