Job benefits
About the position
Your responsibilities and tasks
Ensure operational excellence by managing on a day-to-day basis the field service activities, resource utilization, and team productivity across the assigned territory.
Maximize resource utilization by effective prioritization of team duties and workload, achieving optimal productivity and service coverage.
Strengthening Customer Relationships by building long-term partnerships with key clients, co-leading service level agreement negotiations.
Drive Revenue Growth by promoting spare parts, paid services, and equipment upgrades, ensuring alignment with service commercial objectives.
Resolve Service Challenges Quickly by addressing breakdowns and escalations to maintain customer trust and minimize downtime.
Develop Advanced Service Models such as value assurance solutions and customized agreements tailored to customer needs.
Foster Team Development through coaching, training, and upskilling programs to build a high-performing and future-ready workforce.
Develop Team talent pipeline alongside HR development plans to ensure continuity and organizational capability.
Drive Service Innovation by identifying emerging market trends, technological advancements, and competitive practices to enhance customer value.
Implement Continuous Process Improvement initiatives to enhance service efficiency, reduce costs, and improve response times.
Your profile and qualifications
- Technical degree or certification in Mechanical, Electrical, or Industrial Engineering is accepted as candidates with demonstrated field service management experience.
- Bachelor’s degree in engineering or equivalent is preferred; relevant business or operations management education is also valued.
- Minimum 5 years in Service or Field Operations management with progressive leadership responsibilities
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
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Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
GEA careers
A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
GEA careers
About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
