Job benefits
Your responsibilities and tasks
For our offices Granollers we are currently looking for an Order Management Specialist to manage national accounts.
The main responsibilities are:
Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
Order delivery tracking, in coordination with Supply Chain & Logistics
Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
Management of incidents that arise during each phase of the “order to cash” process until resolution
Travel management of the technicians and the rest of the colleagues
Your profile and qualifications
Studies in Administration & Finance
Minimum 1-2 years of experience in the Back-office department (Order Manager role)
Training, knowledge, and experience in administration
Valuable to get experience as part of project management team
Sensitive leadership personality experienced in leading high performance production organizations
Spanish (Native)
English (Advanced); Portuguese would be an asset.
High performance and result orientation
Outstanding communication skills
Convincing personality successfully pushing for results despite facing resistance
Ability to communicate to with all levels within the organization
We offer:
Attractive compensation package aligned with experience and responsibilities.
Private health insurance plan
Employee Assistance Program
Flexible working hours and a hybrid working model (up to two days per week remote).
23 days of vacation per year.
Great work environment as part of a collaborative team
Continuous internal training and career development opportunities, both nationally and internationally.
The opportunity to join a company recognized as a Top Employer 2026.
About GEA
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
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Join a top employer
GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
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A world of opportunities
We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
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About GEA
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
